Stakeholder Engagement Strategic Report Stakeholder Group Stakeholder Profiles Methods and Frequency of Engagement Regulators Regulators assess and ensure that IHH operations are compliant with relevant laws and regulations. • Formal correspondence and meetings as required • Hospital visits as required • Biennial audit and inspection by the Ministry of Health Local Communities Our Corporate Responsibility (CR) initiatives, such as improving public health awareness, are targeted at local communities in markets where we operate. • Ongoing programmes for free medical treatment • Health awareness initiative • Support causes outside healthcare in areas such as environmental awareness, diversity and inclusion and so forth through various community outreach programmes • Scholarships and professorships are endowed and carried out in perpetuity • Sponsorships and donations Intermediaries Intermediaries are third parties who provide healthcare or related services across IHH hospitals and clinics. They include insurance companies, corporate customers and third-party administrators. • Daily Guarantee Letter/Referrals • Health talks, forums and Continuing Medical Education (CME) carried out monthly or every two months • Process and service improvements carried out monthly, quarterly or when required • Hospital empanelment/renewal as required • Claim and charges review meeting as required Suppliers and Service Providers Suppliers and service providers support our operations with essential provisions. IHH maintains a transparent and sustainable supply chain by ensuring ethical and professional dealings with this stakeholder group. • Vendor presentations and product demonstrations • Knowledge updates on product information conducted at least twice a year • Objective and transparent supplier’s selection • Segregation of duties between the evaluation team and decision team during tenders process • True partnership to drive continuous, and proactive innovation IHH Healthcare Berhad 50
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