Key Expectations IHH’s Response Priorities for the Upcoming Year • Financial performance • Talent attraction and retention • Succession planning • Operational performance • Sustainable growth With resources and support systems at IHH, Senior Management can lead high-performing teams, hence directly impacting the reputation of IHH. • Focus on strengthening IHH’s purpose, vision, mission and strategy • Continue exploring new ways to enhance support for Senior Management • Top-quality care and patient experience • Improved health awareness and knowledge • Cost-effectiveness • Patient privacy and data protection • Convenience and accessibility In addition to providing consistently excellent clinical care, IHH conducts regular satisfaction surveys to uncover unmet needs and enhance our service. • Continue providing value-driven care that is cost-effective and of high-quality • Continue harnessing the best of medical technology for improved patient outcomes • Staff and doctor engagement/ feedback sessions • Positive workplace culture and conducive work environment • Career development and training • Quality improvement sharing and celebration across the Group • Embarking on innovative approaches to inspire idea generation at work IHH provides training and development programmes for employees to upskill, improve their knowledge and pursue career growth. We also hold open dialogues via townhall meetings to address concerns and feedback. • Foster strong and positive relationships with doctors and clinical partners in relevant markets • Focus on employee retention rate and to continue enhancing avenues for employee • Continued operational growth and financial sustainability • Clear and transparent reporting • Strong Corporate Governance framework • Effective and timely shareholder engagement • Succession planning IHH’s financial and operational performance directly affects our investors and shareholders’ interest in the Group. We foster trust and confidence among these stakeholders through active engagements on multiple platforms. • Achieve positive performance in all of IHH’s business units to boost investor confidence • Continue facilitating timely and transparent two-way communication between IHH and investors and shareholders • Regular audits and verifications • Meeting international benchmarks Regular audits and inspections are conducted to evaluate IHH’s performance and identify improvement areas. • Stay up to date with various accreditation body requirements Through proactive engagements every year, we collectively foster the long-term growth of the Group. Annual Report 2023 49
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