A Purpose-Led Approach Patients First We put patients’ needs first Integrity We do the right thing Empathy We listen with our hearts Teamwork We are better together Excellence We champion continuous improvement and innovation Values By touching lives and transforming care, we aspire to uplift the healthcare experience of patients and local communities all over the world. Our strongly rooted values not only define our actions as a group, but also guide our strategy, decision-making, and policies, fostering a culture of excellence and patientcentric service at IHH. Our Purpose Our Commitment Group Overview To our patients and their loved ones We will put our patients’ needs first and go the extra mile to provide quality and exemplary care. To our people We will build a caring and inspiring environment for our people to succeed and shape the future with us. To our partners We will work together with respect and honesty for mutual benefit. To our shareholders We will build long term sustainable growth and shareholder value. To our communities We will do good beyond our healthcare services. To our planet We will make choices that protect the environment and preserve it for future generations. IHH Healthcare Berhad 2
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