Delivering Value to Our Stakeholders in FY2023 Value Generated, Preserved or Eroded • Group revenue • Net income • Declared dividends • Share price • Return on Equity • Number of hospitals, ambulatory care centres, medical centres, primary care clinics and laboratories • Capital expenditures into medical equipment • Financial investments into upgrading works • Seven accolades received in Institutional Investor’s 2023 All-Asia (ex-Japan) Executive Team rankings. We were in the top three across these categories for Asia (ex-Japan): ‘Best CEO’, ‘Best CFO’, ‘Overall ESG’, ‘Best Investor Relations’, ‘Best IR team’, ‘Company Board of Directors’, and ‘IR Professional’ • Won Asiamoney Asia’s Outstanding Companies Poll 2023: Most Outstanding Company in Singapore – Healthcare Sector • Won The Edge Singapore Billion Dollar Club 2023 Award for Growth in PAT over three years – Healthcare Services, Pharmaceuticals, Biotechnology and Medical Research sector • Won IR Magazine Awards South East Asia 2023 for Best ESG reporting (large cap) • Five IHH nurses received the Ministry of Health Singapore’s Nurses’ Merit Award 2023 • 907 recipients for the IHH Long Service and Golden Years’ Service Awards in Singapore and Malaysia, in 2023 • Increased billing estimate accuracy from 85% to 87% in Malaysia and Singapore • Increased number of Value-Driven Outcomes (VDO) quality indicators tracked from 113 to 157 to improve value based care • Appointed a third party survey company to establish Net Promoter Score (NPS) benchmark • Engagement activities for our clinical teams • Safeguards in place to protect patients’ data and privacy • Waste minimisation efforts • Appropriate hazardous waste management • Energy efficiency efforts Value generated Value preserved Value eroded Annual Report 2023 33
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