Business Model IHH Healthcare has an extensive network of over 80 hospitals in 10 countries. Our global reach and influence has allowed us to scale with optimal efficiencies, build on strengths and share best practices across markets. As a Group, we also continually pursue excellence and innovative breakthroughs to elevate our healthcare delivery model – and consequently, achieve long-term value for all our stakeholders. Our Assets How We Create Value Financial Capital Our brick-and-mortar hospital services have continued to grow from the previous fiscal year, providing IHH strong cash flows across all markets. This puts us in a favourable position to make efficient, prudent and strategic investments – and more importantly, sets the group up for long-term growth. Our Business • Primary Care Regular outpatient services such as treatment of common illnesses, medical check-ups, vaccinations, preventive care and patient education • Secondary and Tertiary Care Specialist consultations, local surgeries, emergency care, laboratory services, diagnostics and acute treatments • Quaternary Care Advanced medical care involving high-intensity complex surgeries (like organ transplants) under the hands of highly trained surgeons and best-in-class intensive care units and facilities • Complementary Ancillary Services Comprehensive diagnostics, analytical laboratory testing, therapeutic radiology, physiotherapy, integrated rehabilitation and advanced molecular diagnostics ACE Framework Align to propel profitable growth Align all operations with our aspiration to Care. For Good., and co-create a sustainable healthcare system Challenge to transform Challenge ourselves to transform and future-proof the organisation, with initiatives that enhance process efficiencies in markets and across the Group Empower to excel Empower local markets, operations and functions, to chart and drive their growth trajectories and align with national healthcare agendas, while continuing to provide quality care and outcomes for patients Manufactured Capital We provide well-trusted integrated healthcare services to patients around the world through our hospitals, ambulatory care centres, clinics and ancillary service centres. Our facilities are supported by medically advanced technologies and equipment. Human Capital IHH Healthcare’s Board and members of senior management are highly regarded by industry peers; they hold extensive knowledge and expertise in creating clinical framework for optimal patient care. In addition, our employees in both clinical and non-clinical functions are well trained and competent in delivering value. We have in place a multi-prong talent retention programme encompassing competitive salaries, and training and development opportunities. Intellectual Capital Our clinical capabilities, backed by a growing suite of technologically advanced solutions and digital assets, have been instrumental in our ability to deliver optimal medical outcomes and care experience. Significant highlights this year: • Launch of proton beam therapy for precision cancer treatment at Mount Elizabeth Novena Hospital in Singapore, the first among private hospitals in the region • Launch of a Gynaecological Oncology Centre in Gleneagles Hong Kong Hospital to provide one-stop and personalised treatments for gynaecological cancer patients • Inauguration of the Fortis Cancer Institute Outpatient Department Block at Fortis Vasant Kunj Hospital, providing holistic cancer care services Our intellectual capital extends the prestige and excellence associated with our brands – Acibadem, Mount Elizabeth, Gleneagles, Pantai, Parkway, Fortis Healthcare, and Prince Court. Social and Relational Capital We are proactive in building and maintaining positive relationships with our key stakeholders including patients, employees, physicians, business partners and various governments and communities. Natural Capital We have made deep commitments to make positive changes for environmental sustainability, including making the consumption of resources more efficient and ensuring proper waste management. IHH Healthcare Berhad 32 Strategic Report
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