Dear Stakeholders, IHH Healthcare has once again maintained its resilience and shown robust performance in 2023. We have achieved commendable growth as a Group, even amid persistent challenges including rising inflation and shortage of nursing talents in the sector. The hurdles in our path have translated into opportunities for our people to adapt, pivot and rise to the occasion. As we look at the year in retrospect, IHH has not wavered from its commitment to positively impact our people, patients, the public and our planet, and strived to live up to the trust that all our stakeholders have placed in us. The accolades we have been given in 2023 further affirm that we are moving in the right direction, serving our stakeholder groups with distinction and integrity at every step. In clinical excellence, we were regaled with over 20 awards at the GlobalHealth Asia-Pacific Healthcare and Hospital Awards, with IHH Malaysia named Healthcare Group of the Year in Asia-Pacific. In human resources, Forbes included IHH as one of the ‘World Best Employers 2023’, a recognition we hold close to heart. IHH witnessed several milestones this year, including the 50th anniversary celebrations of both Pantai Hospital Kuala Lumpur and Pantai Hospital Penang. Both hospitals have grown to become healthcare icons in their respective regions. Parkway Shenton in Singapore also celebrated its Golden Anniversary with the opening of its 54th clinic and a series of community events. Delivering Value for Our Patients In 2023, we expanded our reach and services in all areas of our business. The opening of new hospitals and achievement of breakthroughs, thanks to medical advancements, and technological innovations have raised not just clinical excellence, but also allowed us to deliver greater value for our patients. In Singapore, we opened Parkway MediCentre Woodleigh, our new ambulatory care facility that provides convenient and comprehensive outpatient care to the community in the northeastern region of Singapore. In India, we inaugurated the new Fortis Cancer Institute outpatient department block to provide complete and holistic cancer care. In Malaysia, Twin Towers Medical Centre launched its first mobile clinic to bring occupational health and safety services closer to industrial workers. These are but a handful of examples of IHH’s efforts to make high-quality healthcare more accessible and convenient for communities. Delivering Value for Our People The value that we have created for our patients would not have been possible without the dedication and hard work from all levels of IHH staff, both clinical and non-clinical. Suffice to say, the shortage of healthcare talent has been a perennial challenge for medical institutions worldwide, with brain drain that reached new levels at the height of the COVID-19 pandemic. Like our counterparts, IHH recognises that taking on a job in healthcare is a higher calling that tests our professionals’ physical, mental and emotional capacities. This is why we are firm believers in fair remuneration and take every opportunity to give our people due recognition for their dedication. In the past year, 907 employees in Malaysia and Singapore within our global network received IHH’s Long Service and Golden Years Service Awards, serving as a true testament to our organisation as a place where individuals can flourish, thrive, and consider a second home. The total well-being of our staff is our topmost priority, and we have several support measures to safeguard everyone’s physical and mental health. IHH also offers ample opportunities for employees to upskill and develop fulfilling careers. One of our latest initiatives include the launch of a Johor Bahru-Singapore shuttle service by IHH Singapore for the convenience of our Malaysian employees at Mount Elizabeth Hospital, Mount Elizabeth Novena Hospital, Gleneagles Hospital and Parkway East Hospital. The easy commute has allowed our nurses and staff more rest and quality time with their loved ones at home. The total well-being of our staff is our topmost priority, and we have several support measures to safeguard everyone’s physical and mental health. IHH also offers ample opportunities for employees to upskill and develop fulfilling careers. Annual Report 2023 23
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