50 SECTION 04 : CORPORATE GOVERNANCE VI. Insurance Coverage Obtain appropriate insurance coverage to protect against various risks associated with construction projects. This may include general liability insurance, builder’s risk insurance, professional liability insurance (for architects and engineers), and surety bonds. VII. Contractual Protections Include provisions in contracts with contractors, subcontractors, and suppliers to allocate risks appropriately and ensure that all parties understand their responsibilities and liabilities. VIII. Quality Assurance Programmes Implement quality assurance programmes to continuously improve construction processes and prevent defects or errors. This may involve training personnel, implementing best practices, and utilising quality management systems. IX. Post-Construction Inspections Conduct inspections after construction is completed to identify any defects or deficiencies that need to be addressed before the project is handed over to the client. Addressing these issues promptly can help avoid costly disputes or claims down the line. X. Customer Satisfaction Ultimately, building quality insurance should aim to deliver a finished product that meets or exceeds the expectations of the client in terms of quality, safety, and functionality. • STRENGTHENING PRODUCT QUALITY MANAGEMENT FOR MRO SERVICES As a growing player in the MRO industry, ENRA Energy Solutions Sdn. Bhd. (“EESSB”) continues to embed quality, safety, and sustainability into all aspects of its operations. In FYE 2025, the company further institutionalised a culture of excellence, supported by robust procedures, dedicated leadership, and strategic execution. Recognising the importance of quality assurance for long-term success and operational longevity, the following outlines how EESSB addresses each of the highlighted areas: I. Standard Operating Procedures and Quality Framework EESSB has established comprehensive Standard Operating Policies and Procedures (“SOPPs”) to guide our service delivery. These SOPPs ensure consistency, accountability, and alignment with international MRO best practices. II. Progress Towards Certifications EESSB is actively pursuing ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health and Safety) certifications. These efforts reflect a commitment to upholding internationally recognised standards across the organisation. III. Regulatory Compliance and Audits EESSB continues to strengthen compliance with statutory, regulatory, and client-specific standards. Operations undergo scheduled internal and external inspections to verify service quality and conformance. Sustainability Report (Cont’d)
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