49 ENRA GROUP BERHAD ANNUAL REPORT 2025 Further information on ENRA’s economic performance can be found in: • Group Five Years Financial Highlights on pages 5 to 6. • Management Discussion and Analysis on pages 13 to 17. • Financial Statements on pages 96 to 201. PRODUCT QUALITY AND RESPONSIBILITY ENRA acknowledges that maintaining the quality and responsibility of its products and services is essential to its sustainability commitment and fulfilling the requirements of its customers. The approach to managing product quality and responsibility is based on a comprehensive method aimed at ensuring strong, consistent assurance throughout the business cycle, from raw materials sourcing to post-sales customer services. • MAINTAINING STRONG QUALITY MANAGEMENT IN ENERGY LOGISTICS Hexagon Marine Logistics Labuan Ltd. (“HMLLL”) has appointed Norstar Ship Management to manage the operations of Hexagon Alpha. This appointment ensures that the vessel is operated and maintained in accordance with industry best practices and international regulations. Hexagon Alpha adheres to International Maritime Law and is classified by the American Bureau of Shipping (ABS), ensuring compliance with all relevant specifications and requirements. The vessel has consistently maintained valid Class Certification through regular inspections and surveys over the past four years. The management team plays a crucial role in ensuring that services provided to clients meet all contractual obligations, which is fundamental to upholding quality standards. Furthermore, the vessel's fitness for its intended operational purpose is verified and approved by its Class certification, reinforcing our commitment to quality assurance. • ENHANCING PRODUCT QUALITY MANAGEMENT IN PROPERTY DEVELOPMENT ENRA’s property development subsidiary, Q Homes, upholds quality as its foremost priority, ensuring that construction projects adhere to specified standards and regulations to mitigate potential risks and liabilities. Here are the key components and steps involved: I. Risk Assessment Identify potential risks associated with the construction project, which could include structural risks, environmental risks, regulatory risks, and others. II. Regulatory Compliance Ensure that the construction project complies with all relevant building codes, zoning regulations, and safety standards. Non-compliance can lead to fines, delays, or even project shutdowns. III. Quality Control Processes Acotec IBS Panel implement quality control processes to monitor construction activities and ensure that workmanship meets specified standards. This may involve regular inspections, testing of materials, and adherence to approved construction methods. This product has endorsed by SIRIM MS ISO 9001: 2008. IV. QLASSIC (Quality Assessment System for Building Construction Works) Q Homes planning to have a QLASSIC assessment by 2026. QLASSIC is a certification scheme developed by the Construction Industry Development Board (“CIDB”) and assessment is carried out based on the Construction Industry Standard (CIS 7) to measure the quality level achieved in a completed project. Marks are awarded if the workmanship complies with the standard. These marks are then summed up to calculate the QLASSIC Score (%) for the building construction project. V. Documentation and Record-Keeping Maintain thorough documentation of all construction activities, including permits, inspections, contracts, and communication with stakeholders. This documentation can be invaluable in the event of disputes or claims. Sustainability Report (Cont’d)
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