17 Annual Report 2025 MANAGEMENT DISCUSSION AND ANALYSIS REVIEW OF OPERATIONS (CONT’D) The Group remains steadfast in investing in our people to strengthen our core capability and explore new technology to create new income stream. We are open to collaboration opportunities, with local and overseas partners, that will further solidify our leading position in Malaysia as an innovative technology solution provider. EForce continues to optimise and improve our resource utilisation, leveraging on our deep domain and system knowledge to increase efficiency in service delivery, troubleshooting and supporting our customers’ operations. The Group seeks to eliminate non-value adding activities in our application development process and improve time to market of applications launch. To this end, we continue to emphasize on our “Customer Centricity and Getting Things Right First Time” initiative to achieve better and faster business outcome for the Group. Excel Force Innovations Sdn Bhd - Subsidiaries Review The business performance of Insage (MSC) Sdn Bhd (“Insage”) is stable and profitable, notwithstanding a challenging business environment. Insage is a market leading provider of online investor relation websites and built up a database with more than 13 years of Bursa quoted companies’ financial and corporate information. Insage continues to attract new customers yearly due to its reliable and high-quality service and continuous features and functions enhancements. New Initial Public Offerings (IPOs) and those existing public listed companies looking for outsourced investor relation services are the target customers. Xifu Sdn Bhd (“Xifu”) and i4value jointly developed a new feature called Fundamental Mapper on Xifu mobile app. Fundamental Mapper is an educational tool designed to help users visualize how their preferred stock performed compared to their peers, based on fundamentals and investment potential. The full feature is available on subscription basis. The Group is also marketing Xifu infrastructure to broking customers who are interested in creating and/or expanding their digital content hosting and broadcasting capabilities. This will transform their front-end trading platforms with social engagement function. KEY BUSINESS RISK AND MITIGATION STRATEGIES Changes to government policies, banking and securities regulations and stockbroking rules have an impact to EForce’s business and operational performance. The Group monitors trends in regulatory development, and through regular engagements with brokers, regulators and relevant governmental agencies, the Group can better anticipate risks and formulate appropriate responses. The Group’s business operation is highly dependent on the stability, availability and reliability of our application solutions, data centre, network infrastructure and equipment. EForce mitigates the operational and system risk through pre-trading system health check, close monitoring of equipment resource use for preventive actions, regular back up procedures to ensure business continuity, and fine tune our applications for performance improvement. Keeping abreast and updated on technology advancement is critical to ensure timely and effective maintenance of our application solutions and provide quick response to customers when issues arise. EForce mitigate this risk by providing training and exposure to our employees on relevant technology development, and update on changes in the broking business landscape to ensure our solutions remain current. The growing threats of cyber-attack to steal data for ransom, unauthorized trading and deny genuine user access to systems requires timely and effective countermeasures. To mitigate this risk, the Group tracks cybersecurity trends and development, and periodically reviews its system security settings to strengthen cyber-defences. The Group also works closely with customers security teams to periodically review our application and fix any vulnerabilities found.
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