KEY FOCUS AREAS Smart, Tech-Enabled Solutions Sustainable Building Management Green Building Certifications Tenant Attraction & Retention Market Positioning Value Creation for Stakeholders BUSINESS ENVIRONMENT The facility management market remains highly competitive, with numerous Grade 1 contractors under the Construction Industry Development Board (CIDB) classification, leading to increased competition in pricing and service offerings. Additionally, regulatory changes, including the increase in minimum wage and Sales and Service Tax (SST), have placed further cost pressures on businesses, requiring greater operational efficiency and cost management strategies. BUSINESS PERFORMANCE REVIEW KEY INITIATIVES ACHIEVEMENTS • Leveraging sustainability and technology to drive new business growth. • Ensuring service excellence by meeting KPIs and SLAs without deductions. • Enhancing revenue and profitability through operational efficiency and cost optimisation. • Secured 5 new GBI-retrofitting and building technology contracts worth RM16 million. Menara Pernas, PTT Tower 1, Menara UEM, MOF Tower Building. • Consistently achieved GBI Platinum recertification for a Government Client over three consecutive terms, with continuous credit point increases. • Maintained a minimum of 90% KPI/SLA compliance across multiple client sites, preventing any service scope deductions. • Generated approximately RM21.3 million in Variation Order (VO) in 2024, improving profitability and mitigating the impact of the minimum wage increase and SST. • To deepen our international footprint, localisation and regulatory requirements necessitate strategic workforce planning, investments in talent development. • Committed to enhancing service delivery and sustainability across its operations while continuing to expand its impressive portfolio in the region. • Secured our first hospital contract with the state-of-the-art Olayan Long Term Acute Care & Rehabilitation Hospital. Establishing our presence in healthcare facilities management with one of the region’s fastest-growing markets effectively positions us to support a sector that is central to the Kingdom’s Vision 2030 transformation agenda. • Reappointed, securing a formal contract for Deira Zone 1 and Deira Zone 2 on a 4+2-year basis within the WASL Portfolio. • Secured new contract to manage the Burj Daman project in Dubai with an office building achieving LEED Gold Certification, marking it as one of the first LEED-certified assets managed by Operon in UAE. • Secured AED 189.5 million of Total Value of Awarded in New Contracts. Property & Facility Solutions BUSINESS REVIEW UEM EDGENTA BERHAD 92 Integrated Annual Report 2024
RkJQdWJsaXNoZXIy NDgzMzc=