2024 ACHIEVEMENTS OUTLOOK AND PROSPECTS The upcoming minimum wage increase to RM1,700 per month, effective February 2025, will add financial pressure to our operations. However, our cost-saving initiatives and operational efficiency measures will help mitigate these impacts and sustain profitability. We remain committed to maximising workforce productivity, enhancing automation in operational processes, and strengthening cost optimisation measures. By continuing to drive efficiency and leveraging technology-driven solutions, we will ensure sustainable growth while maintaining service excellence in healthcare support operations. Key Financial & Business Highlights Sustainability Highlights Awards & Recognition Revenue (RM million) RM1,611.7 2024 RM1,529.2 2023 +5.4% Variance RM104.5 2024 RM92.1 2023 +13.4% Variance RM81.3 2024 RM62.8 2023 +29.6% Variance EBITDA (RM million) PBT (RM million) Achieved Green Building Certification and Sustainability Awards for the Ministry of Health. MyCREST Certifications: LEED Certifications: • Platinum: Hospital Teluk Intan • Gold: Hospital Sultanah Bahiyah, Hospital Pulau Pinang, Hospital Tuanku Fauziah. • 5-Star: Hospital Taiping, Hospital Kampar, Hospital Sungai Bakap. • 4-Star: Hospital Gerik, Hospital Kuala Kangsar, Hospital Balik Pulau. • 3-Star: Hospital Selama, Hospital Changkat Melintang, Hospital Batu Gajah, Makmal Kesihatan Awam Ipoh, Hospital Yan, Hospital Sik, Hospital Jitra. Penarafan Hijau Jabatan Kerja Raya (PHJKR) Certification for Hospital Parit Buntar. Energy Management Gold Standard (EMGS) 3-Star Certification awarded to Hospital Jitra, Hospital Selama, and Hospital Bukit Mertajam. 42nd MSOSH Award: • Gold Class 1: Hospital Kulim, Hospital Taiping • Gold Class 2: Hospital Seberang Jaya Successfully retained 2024 certifications: • ISO 9001:2015 (Quality Management Systems) • ISO 13485:2016 (Medical Devices – Quality Management Systems) • ISO 14001:2015 (Environmental Management Systems) • ISO 45001:2018 (Occupational Health and Safety Management Systems) Certificate of Recognition in Biomedical Engineering Services by the National Advisory Council for Biomedical Engineering (NACBE), Ministry of Health (MOH) Malaysia. Awarded with the Anugerah Pencapaian Cemerlang MyCREST oleh CIDB QUEST (2024) for Hospital Seberang Jaya and Hospital Seri Manjung and the Healthcare Without Harm South-East Asia 2024 – Climate Commitment Recognition (2024) for Hospital Bukit Mertajam. 89 MANAGEMENT DISCUSSION AND ANALYSIS
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