BUSINESS ENVIRONMENT Healthcare Solutions continues to strengthen its leadership in hospital support services across Malaysia, Singapore, and Taiwan through strong financial and operational performance. With a focus on sustainability, technology-driven innovation, and an efficient patient-centric model throughout our deliverables. Our commitment to environmental sustainability and advanced healthcare solutions ensures we remain at the forefront of the industry. Facility Engineering Maintenance Services (FEMS) Biomedical Engineering Maintenance Services (BEMS) Facilities Management Services (FMS) Cleansing Services (CLS) Sustainability Programme Healthcare Waste Management Services (HWMS) Energy Management and Certification Linen & Laundry Services (LLS) KEY FOCUS AREAS BUSINESS PERFORMANCE REVIEW Portering Services Hospital Aide Services KEY INITIATIVES ACHIEVEMENTS Contract extension and renewals • Awarded with HSS Concession Interim 3+1+1 years for 32 hospitals New business growth • Secured 1 new facility, which is Pusat Darah Wilayah Utara, under the HSS Concession Supplemental Agreement with MOH • Secured 5-year HSS contract for Hospital Cyberjaya (RM123 million) • Awarded MINDEF CWMS contract for Peninsular Malaysia (RM3.2 million) • Secured multiple CLS contracts, including Aurelius Hospital Alor Setar, Pantai Hospital Ampang, Pantai Hospital Batu Pahat, Sunway Medical Centre Damansara, and Sunway Medical Centre Penang • Implemented Sopeonow for KPJ Kajang • Secured additional private healthcare waste after the processing system upgrades in Kamunting Incinerator Plant Existing contract rate revision • Completed contracts improvement and rate revision implementation for private healthcare waste clients. Operational performance improvements • Cost optimisation initiatives, which include improvements in CLS Overtime cost, HWMS contractor cost, and reductions of consumable cost for CLS, HWMS, LLS, and KIP Building Organisational Capability and Training • Strategic Business Growth and Diversification beyond Healthcare Solutions • Established a subsidiary under the construction sector for new business expansion and to optimise cost structures • Ventured into new service types such as premium concierge services, meal service associates, and hospitality stewarding Expansion of Digital and Tech Ecosystem in Singapore & Taiwan • Renewed 64 contracts and secured 17 new healthcare wins despite a highly competitive and price-sensitive market in Taiwan • In Singapore, focused on expansion into non-healthcare sectors such as education (INSEAD), hospitality (Pullman) and commercial buildings (One Raffles Place) • Outstanding Contract Wins & Renewals - Secured 316 contract wins and renewals, totalling S$539.29 million in new order book value across Singapore and Taiwan 87 MANAGEMENT DISCUSSION AND ANALYSIS
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