Response: • We have engaged a global customer experience expert to align our strategy with OME’s customer journey • Supporting clients with the development and deployment of integrated IoT-based CAFM platforms, including pilots to demonstrate operational efficiency • Embedding UETrack™ and other technology platforms across client portfolios to enable smarter and more effective service delivery • Enhancing our sustainability services, including renewable energy technologies and energy management support, through partnerships • Expanding our go-to-market strategy and diversifying our bidding portfolio to capture growth from clients transitioning to outsourced FM models Trends: • Increased adoption of smart and IoT-driven technologies in facilities management (FM) • Strong emphasis on sustainability and net-zero goals in FM • Shift towards outsourced and fully integrated FM services • A strong focus on the customer experience journey Response: • Strengthened local supply chain and support from local business partner • Add new business line of service to license • M&A to participate as Tier 1 contractor • Partner with local entities to improve market access Trends: • Rising operating costs due to inflation and manpower scarcity • Increasingly stringent service standard regulations and demands Our initial venture into Indonesia involved maintenance services for toll roads. We have since broadened our scope in this region, taking on highway construction projects focusing on pavement works. INDONESIA UAE continues to be a strategic growth market, with growing demand for smart, sustainable, and end-to-end property management solutions that we are capitalising on through Operon Middle East (OME), our local subsidiary, and Kaizen, our newly acquired property management company with a strong presence in the country. UNITED ARAB EMIRATES 61 MANAGEMENT DISCUSSION AND ANALYSIS
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