Response: • Strengthening revenue and cost optimisation through bulk purchasing, supplier negotiations, and enhanced inventory management • Diversifying services to include non-clinical offerings such as concierge services, meal service associates, and patient service associates • Improving workforce productivity through job redesign, targeted training, right-sizing, and automation • Continuing to roll out client-centric, tech-enabled solutions tailored to specific needs and expectations • Expanding business lines through the formation of a subsidiary in the construction sector, focusing on project and R&R works • Broadening our digital solutions footprint, including by extending our UETrack™ platform to the hospitality sector Trends: • Rising operating costs driven by the Progressive Wage Model, increased qualifying salaries, foreign worker levies, and ongoing inflationary and supply chain pressures • Persistent nursing workforce shortages, prompting hospitals to outsource non-clinical tasks to improve healthcare delivery • Tighter regulations on foreign manpower, including reduced quotas and stricter criteria for S Pass and Employment Pass approvals • Heightened client expectations for enhanced service levels and value-added solutions, often without commensurate increases in contract value • Intensified competition from both established and emerging FM service providers Singapore remains a key operational base for us, anchoring our presence in a mature market with high demand for Change to Facilities Management (FM) services. Our specific focus continues to lie in providing healthcare support solutions for both public and private hospitals, IFM solutions and hospitality services for commercial and/or industrial sectors. SINGAPORE Response: • Maintaining strong service delivery through employee training, standardised operating procedures, and ongoing client engagement • Leveraging UETrack™ and other advanced systems to enhance process efficiency and service transparency • Optimising manpower planning and deploying innovative mechanisation to reduce dependency on manual processes • Delivering tailored, client-centric solutions aligned to evolving expectations while maintaining cost efficiency • Regular interaction with long-term clients fosters an environment where constructive feedback can be received and acted upon, leading to continuous improvement Trends: • Escalating manpower and non-manpower costs driven by rising minimum wage and inflation • Highly competitive FM landscape dominated by local players offering lower-cost alternatives • Market demand for cost-effective, high-quality services requiring operational excellence and efficiency In Taiwan, we continue to make headway in providing support services for hospitals, focusing on high-quality service delivery and operational efficiency to maintain competitiveness in a price-sensitive market. TAIWAN Operating Environment & Market Trends STRATEGIC REVIEW UEM EDGENTA BERHAD 60 Integrated Annual Report 2024
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