RISKS OPPORTUNITIES • Penalties and project delays as a result of quality shortfalls. • Reputational risk in the case of a data breach. • Consistently monitoring our quality control to ensure the highest standards. • Strengthening our data security posture and increasing our technological proficiency. RISKS OPPORTUNITIES • Lack of control across our value chain may not only result in rights infringement, but also corruption and other unethical behaviours. • New regulations obligate cross-border businesses like ours to assess human rights risks across their supply chain. • Uplifting our vendors and building ESG awareness among them. • Reinforcing our reputation as a responsible employer and business partner. DESCRIPTION Meeting our customers’ quality standards while ensuring their health, safety and data privacy are safeguarded at all times. DESCRIPTION Actively monitoring and managing human rights matters across our value chain. WHY IS IT IMPORTANT Maintaining close relationships with our customers requires a high degree of trust, which depends not only on delivering high-quality products but also on safeguarding their most sensitive interests. Refer to Customer Satisfaction on pages 176 to 177. WHY IS IT IMPORTANT By protecting the rights of individuals to be treated with respect and dignity, both within our business and across our supply chain, we uphold ethical business conduct across our operations and ensure our practices adhere to local laws and globally recognised best practices. Refer to Human Rights Assessment on pages 195 to 196. M9: CUSTOMER SATISFACTION M10: HUMAN RIGHTS ASSESSMENT • Implementing quality control systems in line with international standards. • Regular customer surveys and reviews to help us refine our service offerings. • Conducted HRIA assessment, including a gap analysis against the UNGPs, which resulted in recommendations and a roadmap to address six critical issues for employees, five for suppliers, and three related to community investments. • Conducted human rights awareness sessions and reinforced key policies, including the Code of Conduct, Whistleblowing Policy, and Anti-Bribery and Anti-Corruption Policy (ABAC). OUR RESPONSE OUR RESPONSE Capitals: UNSDGs: Stakeholders: S1 S2 S3 S4 Capitals: UNSDGs: Stakeholders: S1 S4 S5 S6 S7 57 MANAGEMENT DISCUSSION AND ANALYSIS
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