RISKS RISKS OPPORTUNITIES OPPORTUNITIES • Financial losses and penalties due to corruption and/or negligence. • Reputational loss and potential legal liability. • Failure to keep up with the latest technological trends leads to inefficiency. • Inability to compete with disruptive, innovative competitors. • Improving reputation and trust among stakeholders by upholding ethical standards. • Improving organisational efficiency and minimising leakage by managing corruption risks. • Adopting new technologies and using them to create value. • Upskilling our employees by training them in the latest technologies. DESCRIPTION Conducting business ethically by preventing abuse of entrusted power for private gain, remaining compliant with laws and regulations and protecting the Group’s and our stakeholders’ data from cybersecurity breaches, while incorporating business ethics into our business practices and governance structure DESCRIPTION Using technology to transform our processes for enhanced efficiency and reduce costs, and to provide our customers with more effective and technologically-advanced solutions. WHY IS IT IMPORTANT Our reputation and our stakeholders’ trust is key to maintaining sustainable growth. Hence, ensuring that we uphold the highest standards of ethical behaviour is essential, especially in our cross-border operations. Refer to Business Ethics on pages 123 to 124 WHY IS IT IMPORTANT The rapid pace of innovation means that we have to strive to keep up or lose our competitive advantage. Utilising new technologies and innovative approaches is also key to providing customers with better experiences and more effective solutions. Refer to Innovation and TechnologyBased Operational Excellence on pages 132 to 134. M1: BUSINESS ETHICS M2: INNOVATION AND TECHNOLOGY-BASED OPERATIONAL EXCELLENCE • Adopt a zero-tolerance approach to corruption. • Conduct regular training to ensure employee awareness of ethical business practices. • Ensure integrity and ethics are practiced at all levels of corporate leadership. • Published Anti-Bribery and Anti-Corruption Policy • Acquired ISO 37001 Anti-Bribery Management System (ABMS) • Invest in modern digital technologies in critical areas such as cybersecurity and cloud infrastructure. • Implement automation and agile working methodologies throughout the organisation to further drive innovation and efficiency. • Drive digital transformation through the Edgenta of the Future 2025 and Edgenta NXT initiatives. OUR RESPONSE OUR RESPONSE Capitals: UNSDGs: Stakeholders: S1 S2 S3 S4 S5 S6 S7 Capitals: Stakeholders: S1 S2 S5 UNSDGs: 53 MANAGEMENT DISCUSSION AND ANALYSIS
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