Why We Engage How We Engage Regular and ad hoc meetings on a need basis to address issues raised by our clients Customer Satisfaction Surveys Stakeholder Engagement Survey Onsite inspections Industry thought leadership programmes as speaker/representative Industry conferences and exhibitions Marketing materials At UEM Edgenta, our success hinges on the ability to deeply understand and meet the evolving needs of our clients and partners. We engage with them to co-create innovative, sustainable solutions that address both current challenges and future opportunities. By maintaining open and transparent communication, we ensure that we are aligned with their strategic goals, enabling us to deliver quality service. S2 CLIENTS AND PARTNERS Key Topics and Concerns Raised • Project management, service quality, and timely delivery of services • Business and operational risks • Compliance with safety requirements • Assessment of existing equipment and discussions on potential upgrades • Potential market intervention • Integration of sustainability and circular economy in business operations • Implementing a project tracking mechanism to monitor progress and ensure timely completion of tasks • Organising workshops with clients and partners to discuss collaboration opportunities • Undertaking annual customer satisfaction surveys • Carrying out regular HSSE inspections and embedding a safety-first culture • Undertaking contingency planning to mitigate delivery risks • Exploring automation to reduce costs and boost efficiency Our Response S3 GOVERNMENT AND REGULATORS, INDUSTRY AND BUSINESS ASSOCIATES Why We Engage How We Engage Key Topics and Concerns Raised • Alignment of our services and processes with government regulatory requirements • Compliance with sustainability reporting requirements • Adherence with industry frameworks, labour laws (relevant laws) and best practices Industry bodies such The Malaysian Asset And Project Management Association (MAPMA) and Asia Pacific Real Assets Associations (APREA) Sustainability networks – CEO Action Network (CAN) and Climate Governance Malaysia (CGM) Regulatory bodies – Bursa Malaysia, Bomba, CIDB, MOF, MACC, MoHR, PERKESO, LHDN, EPF, HRDC Government and industry bodies set the regulatory framework by which we operate. Strong relationships with these authorities therefore enable us to keep updated of regulatory changes, minimising the risk of non-compliance. • Organising regular engagement and dialogue sessions with regulatory bodies • Participating in industry events and forums to keep updated on the regulatory environment • Enhancing our sustainability reporting standards and practices • Integrating ESG throughout our business • Showcase new innovations, plants, research capabilities and solutions in an effort to share best practices and obtain feedback Our Response UEM EDGENTA BERHAD 48 Integrated Annual Report 2024 Stakeholder Engagement & Value Creation
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