CORE VALUES MISSION Our services, commitment to smarter thinking and improved solutions place us at the forefront of the industry. We create opportunities for clients and assets that positively influence society. VALUE FOR OUR STAKEHOLDERS OUTPUTS OUTCOMES ACTIONS TO ENHANCE OUTCOMES TRADE-OFFS we prepare for tomorrow’s challenges, today we imagine new ways to deliver better work we treat our colleagues & stakeholders with respect we solve challenges to deliver results we are guided by integrity to build trust • Revenue: RM3.05 billion • RM8.7 billion order book • New contracts secured: RM2.8 billion • Shareholders’ funds: RM1.61 billion • 4.0 sen dividend per share single-tier interim dividend • Net assets per share: RM1.93 FINANCIAL • Process over 11 million tonnes of soiled linen annually • Incinerate more than 6,000 metric tonnes of clinical waste annually • Approximately 1,000 km of highways covered by TMA • Lays over 400 km of pavement each year PLANTS AND MACHINERIES • Customer Satisfaction Score of 91% • Projects and community engagements impacted 2,773 underserved communities • >2,000 suppliers enrolled in VDP programme SOCIAL AND RELATIONSHIP • >4 billion worth of tech-enabled wins since 2021 from platforms such as Asseto, RAMS and UETrackTM • Approximately 1,000km of roads managed with RAMS. INTELLECTUAL • >100 Employee Engagement Initiatives carried out • Total training hours: 332,644 • Employee voluntary turnover rate: 28.7% • Lost time incident rate: 0.16 HUMAN • Scope 1 emissions: 9,220.88 tCO2e • Scope 2 emissions: 7,910.55 • Scope 3 emissions: 1,537.70* (*business travel and employee commuting) • 20 buildings received GBI and LEED accreditations • RM17.19 million total annual energy cost savings for clients through our EPC projects NATURAL Healthcare Solutions • Preserve the lifespan of more than 43,000 BEMS assets worth over RM1.7 billion • Manage and maintain more than RM1.5 billion worth of FEMS assets • Upkeep the cleanliness of over 1.6 million m2 of facilities area daily Property and Facility Solutions • Provide facility management services at over 500 buildings and facilities in Malaysia & UAE • Saved a total of 458.9 Mwh per annum in electricity Infrastructure Services • Manage over RM10 billion worth of infrastructure assets • RAMS bringing over 1,000 km of expressway and state road assets online • More than 9,000 km of expressways and roads managed in Malaysia Asset Consultancy • Over RM100 billion value of project delivered through OPUS Consultants • Up to 52% reduction in electricity consumption through our Energy Efficiency Solutions Technology and Innovation • Asseto – Over 36,000 assets under management in 30 buildings Waste and Emissions • 2,019 tonnes of waste generated, with more than 50% diverted away from landfill • Expanded our IFM healthcare and commercial businesses in Malaysia, Singapore and Taiwan with more than RM15 million new and renewed contracts. • Strengthened our presence in Peninsular Malaysia through securing contracts in new states. • Secured sustainability solutions contracts worth over RM150 million in EPC value. • Acquisition of KAIZEN Group to enhance our value proposition in the Middle East. • Continuous investment in upgrading legacy plants and machineries. • Enhanced healthcare at government and private hospitals. • Safe and well maintained expressways state roads, and smart buildings. • Incorporated Health, Safety and Environment system and control in every project. • Supported client technology and sustainability agendas through our solutions. • Continuously introduced new, technologically-driven products to the market. • Drove new sustainability solutions to support the ESG agenda. • Implemented sustainability initiatives throughout the organisation in line with our Net Zero targets. • Developed and commercialised sustainability technologies. • Nurtured a high performing workforce committed to excellence in service and solution delivery. • Cultivated a positive working environment through engagement and well-being initiatives, supporting work-life integration through Flexible Work Arrangements. Our Financial Capital is used to invest in technologies, strategic acquisitions, and fixed assets. Our short-term finances are thus eroded, but this helps other capitals grow in the long run. We minimise the negative impact through careful cost control and vendor management. Our stakeholder engagement programmes necessitate the short-term depletion of our Financial Capital. However, this investment not only enhances our Social and Relationship Capital but also boosts our Intellectual Capital through brand reputation. Our Financial Capital is used to invest in technologies, strategic acquisitions, and fixed assets. Our short-term finances are thus eroded, but this helps other capitals grow in the long run. We minimise the negative impact through careful cost control and vendor management. Our Plants and Machineries Capital is reinforced by Financial Capital, which is depleted over the short-term. However, Financial Capital will see a medium to long-term return on investment as our plants and machineries are used for profit-generating activities. Investment in new technologies will entail a short-term reduction in our Financial Capital. On the other hand, our long-term Financial Capital will be increased as these technologies boost our revenue and operational efficiency. The focus of our Natural Capital is on reducing environmental impact, specifically through lowering Scope 1 and Scope 2 emissions. This involves initial investments in cleaner technologies, energy efficiency, and sustainable practices, which may increase short-term operational costs and reduce profitability. However, these efforts lead to long-term benefits such as resource conservation, regulatory compliance, and improved brand reputation. We manage the trade-off by optimising processes, prioritising innovation, and collaborating with stakeholders for sustainable, value-driven outcomes. 45 HOW WE CREATE VALUE
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