installed at 30 sites in 2024, enabling us to aggregate more data and equip clients with real-time visibility into asset performance, thereby facilitating data-driven decision-making and improving operational outcomes. Supporting these advancements, the Core Technologies Production Team has fortified cybersecurity, reinforced cloud infrastructure, and optimised IT procurement, while the Development & Enablement Teams have harnessed AI, IoT, and Oracle-driven solutions to drive operational efficiency. Through Edgenta NXT, the company has expanded Asseto and introduced EnergyAI, Asseto IoT, Asseto BMS & Asseto Insights, transforming its technology capabilities into marketable SaaS products and developing scalable solutions that enhance UEM Edgenta’s competitive edge. Across its international operations in Singapore, Taiwan, UAE, and Saudi Arabia, UEM Edgenta has continued to drive digital automation to optimise hospital support services through the deployment of UETrack™. This digital solution has streamlined critical functions such as bed cleaning, patient transport, and robotic workflows, enhancing operational efficiency and service delivery. In Taiwan, the company has further advanced its digital capabilities with the introduction of the HSSE Gen AI Compliance Chatbot, which strengthens regulatory compliance, facilitates training, and streamlines incident reporting. Additionally, an AIpowered customer engagement chatbot has improved response times and elevated the overall client experience. Complementing these efforts, UEM Edgenta has digitalised training records and administrative processes across its regional operations, while also implementing real-time cybersecurity monitoring and centralised compliance automation. WHAT VALUE WAS CREATED IN 2024? UEM Edgenta’s commitment to innovation is deeply integrated with its sustainability ambitions. Recognising the growing pressure from rising electricity tariffs and the government’s Net Zero agenda, the company has taken proactive steps to enhance energy efficiency across its own operations and client facilities. By leveraging advanced technologies and in-depth energy management expertise, UEM Edgenta conducts comprehensive assessments to identify opportunities for reducing consumption and improving cost efficiency. Beyond internal efforts, the company empowers its clients to achieve their sustainability goals through digital solutions like Asseto and Asseto Insights, platforms that provide greater real-time visibility into asset performance, enabling data-driven decisionmaking and contributing to improved operational outcomes. 1. Asseto: A next-generation built environment platform designed to integrate asset intelligence, sustainability, and automation. It connects critical systems across facilities, providing real-time insights into asset performance, maintenance, energy consumption, and operational efficiency. Asseto enables data-driven decision-making, optimised maintenance strategies, and seamless management of large-scale infrastructure. 2. EnergyAid: AI-powered energy optimisation platform with IoT-linked dashboards and automated efficiency controls. 3. HazardWatch: IoT-based hazard detection for proactive responses to security, gas, and fire risks. 4. AssetWise: BMS platform for real-time sensor-based building control to improve efficiency, safety, and comfort. 5. EcoTouch: Environmental monitoring for air, water, and noise quality, providing actionable insights. Furthermore, the integration of AI, IoT, Generative AI, and digital automation increased productivity, optimised workflows, and accelerated the delivery of software solutions. These innovations, supported by a resilient cloud infrastructure and robust cybersecurity framework, not only enhanced UEM Edgenta’s operational agility but also reinforced its market competitiveness, positioning the company as a leading provider of performance-based, technology-driven solutions. Building on this foundation, Edgenta NXT continues to enhance its offerings, providing clients with automation, intelligence, and seamless management across their built environments. Key features include: Automated Case Creation: Pre-filled complaint templates streamline issue reporting, reducing manual data entry. Seamless Work Order Management: Mobile-first task creation with image uploads, configurable SLAs, and automated approvals. Advanced Analytics & Reporting: Real-time insights on asset performance, lifecycle management, agent efficiency, and key operational metrics. Enhanced Search & Filtering: Powerful search functionality across all modules for quick access to relevant data. Customizable Notification Matrix: Clients can tailor alerts based on frequency, priority, and recipient preferences, ensuring timely actions. This enhanced functionality enables clients to optimise efficiency, reduce downtime, and make data-driven decisions, ultimately improving overall operational excellence. R&D INVESTMENT Our focus has been on enhancing product adoption through compelling collateral and feature development embedded within COGS. As the platform scales, we recognise the transformative potential of generative AI and will allocate resources to integrate it into our innovation strategy, driving greater efficiency and value creation. KEY SUCCESSES • Expanded market reach into hospitals, property developers, leisure & hospitality, and telecommunications. • Strengthened positioning as a technology enabler for smart and sustainable buildings. CHALLENGES The company navigated several challenges, particularly the need to strengthen digital literacy across teams and improve the efficiency of technology spending. In response, UEM Edgenta introduced extensive training initiatives and applied a strategic approach to tech budgeting, ensuring investments delivered both value and cost efficiency. A major hurdle was strengthening digital maturity and proficiency across technology and business teams, as gaps in digital skills hindered productivity and limited growth opportunities. To tackle this, the company introduced extensive training programmes to enhance employees’ capabilities, equipping them to effectively leverage emerging technologies. 133 ENHANCING VALUE THROUGH SUSTAINABILITY
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