WHY IS IT IMPORTANT? Operational excellence, powered by innovation and technology, is crucial for enhancing efficiency, sustainability and services, driving resource efficiency and sustainable outcomes. By integrating smart solutions, we enhance infrastructure performance, improve service reliability, and create positive impacts on public safety and community well-being. This commitment to innovation enables us to improve cost efficiency, enhance market competitiveness, and adapt to evolving industry demands. As a result, we reinforce our long-term economic resilience, positioning UEM Edgenta for sustainable growth while creating lasting value for our stakeholders and the communities we serve. Failing to prioritise innovation and technological advancements could result in operational inefficiencies, decreased competitiveness, and the inability to meet evolving market and regulatory demands. Without continuous improvement through smart solutions, UEM Edgenta risks falling behind industry trends, which could erode cost-effectiveness and hinder longterm sustainability. This would impact not only our financial performance but also our ability to create value for stakeholders and contribute to community well-being, ultimately affecting our reputation and economic resilience. WHAT IS OUR APPROACH Edgenta NXT, the technology commercialisation arm of UEM Edgenta, delivers end-to-end tech solutions for internal and external stakeholders. Our focus includes: • Smart Asset & Facility Management: Supporting commercial buildings, education campuses, and healthcare facilities. • Sustainability Solutions: Building Management Systems (BMS), energy management, and IoT deployment. • Smart City Integration: Enabling seamless urban infrastructure management. • Geographic Expansion: Active presence in Malaysia, UAE, and Singapore. • Ecosystem Growth: Partnering with solution providers to enhance value for clients. • Sustainable Impact: Tech-enabled solutions for energy optimisation and environmental monitoring. UEM Edgenta’s 2024 innovation and operational excellence strategy was anchored in a comprehensive, three-pronged digital framework focused on strengthening core capabilities, reimagining technology delivery, and reinventing business models. Spearheaded by the Digital, Technology, and Innovation (DTI) department in collaboration with Edgenta NXT, the company advanced key initiatives that leveraged technology to enhance sustainability and drive operational efficiency. This involves establishing a resilient foundation through cybersecurity, cloud modernisation, and optimised IT procurement. It also emphasises agility and innovation by leveraging automation and digital tools to meet evolving business needs. Additionally, the strategy supports the transition to performance-based models through data-driven solutions, AI adoption, and technology commercialisation via platforms such as Asseto. To ensure alignment between business objectives and sustainability goals, UEM Edgenta fosters early collaboration between operational and technology teams during strategic planning. By optimising resource utilisation, the company ensures cost-effective technology investments that maximise returns and enhance operational impact. Additionally, UEM Edgenta is committed to continuous development, strengthening digital literacy and technical expertise through comprehensive training programmes that equip its workforce to adapt to an evolving industry landscape. We also uphold industry best practices and globally recognised standards to maintain operational excellence, resilience, and sustainability. Our commitment to secure and efficient development processes is reinforced through DevOps and Agile methodologies, enabling adaptive and customer-focused project delivery. IT service management is continuously enhanced through the Information Technology Infrastructure Library (ITIL) to improve operational efficiency. Additionally, our cybersecurity framework is fortified by the Zero Trust Framework and the National Institute of Standards and Technology (NIST) Guidelines, ensuring comprehensive protection against emerging digital threats. In line with this, we have obtained the following ISO certifications: INNOVATION AND TECHNOLOGY-BASED OPERATIONAL EXCELLENCE ISO 22301 ISO 9001 ISO 14001 ISO 45001 Business Continuity Management System (BCMS) to safeguard resilience and preparedness against disruptions. Guaranteeing consistent service delivery and operational excellence through a robust Quality Management System. Supporting sustainable practices and minimising environmental impact via an Environmental Management System. Ensuring a safe, healthy, and secure workplace under an Occupational Health and Safety Management System. Aligned with EoTF2025, UEM Edgenta advanced the modernisation of its core infrastructure in 2024, strengthening cybersecurity protocols, enhancing cloud operations, and optimising IT procurement processes. The company accelerated the adoption of advanced technologies such as Artificial Intelligence (AI), and the Internet of Things (IoT) to deliver agile, data-driven solutions while transitioning towards performancebased business models. Collaboration between operational and technology teams was strengthened to ensure digital initiatives were closely aligned with business objectives. A key highlight of this digital transformation journey was the continued scaling of Asseto, UEM Edgenta’s cloud-based platform offering predictive maintenance, asset lifecycle management, and sustainabilitydriven features. From 20 sites in 2023, the application was Sustainable Economic Growth UEM EDGENTA BERHAD 132 Integrated Annual Report 2024
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