Value For Us Revenue Growth Increase income through quality products and services Sustained Profitability Ensure long-term profits through customer loyalty Customer Insights Feedback for improvement and driving innovation Value For Them Quality Solutions Exceed customer expectations Great Value Stay competitive and cost-effective pricing Easy Access Flexible buying and fast delivery Reliable Support Quick and responsive customer service Innovation & Customisation Personalised solutions and continuous improvement Strong Security Protect customer data with top-tier cybersecurity Risks Competition Similar offerings by competitors Brand Reputation Negative reviews or public perception issues Ethical Risks Workplace misconduct, discrimination or unethical practices Cyber Threats Compromised data breaches, threating privacy and trust CUSTOMERS Opportunities Customer Loyalty Build trust for long-term relationships and repeat business Continuous Innovation Improve products and services based on customer feedback Technology Advantage Enhance efficiency and customer experience with advanced solutions Ethical Accountability Ensure transparency with clear reporting channels Data Privacy Strengthen security to protect customer information and trust Business Initiatives Accessible Support Provide clear and easy ways for customers to get help and share feedback Quality Assurance Ensure product and service reliability through strict quality control Ongoing Innovation Continuously improve to meet customer needs and expectations Strong Data Protection Implement strict policies to safeguard customer privacy and trust Value Creation Indicators & Highlights Customer Satisfaction Scores Measuring overall satisfaction to ensure we meet or exceed expectations Feedback and Complaints Actively tracking and addressing customer feedback to drive continuous improvement Customer Retention Rate Monitoring retention to gauge loyalty and the long-term success of our customer relationships 22 Value Creation @ DNeX DAGANG NeXCHANGE BERHAD Integrated Report 2024 Value We Create FOR SUSTAINED SUCCESS, WE ALIGN OUR ACTIONS WITH BUSINESS OBJECTIVES WHILE DELIVERING LASTING STAKEHOLDER VALUE. BY UNDERSTANDING EACH STAKEHOLDER’S NEEDS, IDENTIFYING RISKS AND OPPORTUNITIES, AND SHAPING STRATEGY ACCORDINGLY, WE CREATE SHARED VALUE AND DRIVE OUR TRANSFORMATION GOALS.
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