Trade Facilitation - SealNet SealNet’s limited resources are stretched, which results in a lack of focus Engaged Dagang Net to provide sales and support assistance Training and first level customer support has been transitioned to be managed by Dagang Net Lack of integration with Dagang Net resulted in no adoption of B2B trader, insurance and finance services Cross-selling of SealNet products by Dagang Net sales and marketing personnel Enhanced integration with Dagang Net Lack of complete data availability deterred importers and exporters (traders) from reaping full benefits of our services, as the customs brokers appointed by traders must use SealNet to fulfil requirements Embarked on the provision of new s e r v i ce s ( bu s i ne s s p r oce s s outsourcing and business process optimisation) and secured contracts with an international logistics service provider, several multinational companies in the E&E sector as well as an automotive manufacturer Embarked on other B2B services that are non-dependent on trade data CHALLENGES OUR MITIGATION STRATEGIES Tech Consulting and SI Geopolitical issues and political uncertainties and interference caused interruptions and delays in decision making, impacting our account management positioning Increased our win rate and successfully formed partnerships with strategic technology principals such as SAP, OutSystems, Oracle and Microsoft Under took i n-depth account management enrichment initiatives and expanded our industry and account coverage Price competitiveness over shadowing value driven approach Increased win rate and growth in product and services portfolio Expand indust ry and account coverage Customers are demanding innovative products and services at competitive rates Achieved a growth in our portfolio of products and services Accelerate the development of innovative products and services CHALLENGES OUR MITIGATION STRATEGIES RESULTS RESULTS INFORMATION TECHNOLOGY C. BUSINESS REVIEW DAGANG NeXCHANGE BERHAD 92
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