OVERVIEW OF FY2022 BUSINESS ENVIRONMENT WHO WE ARE AND WHAT WE DO Trade Facilitation is the most established arm of our IT Division, with Dagang Net Technologies Sdn Bhd (“Dagang Net”) having been appointed the sole operator of the Malaysian government’s National Single Window (“NSW”) for Trade Facilitation since 2009. The NSW facilitates electronic Customs-related transactions and duty payments, and electronic document transfer between members of its trading community. In our bid to expand such trade facilitation services to the private sector, we incorporated SealNet Sdn Bhd (“SealNet”), which offers a digital trade and logistics platform that provides one-stop cloud-based logistics and cross border services to ease trade processes. Through SealNet, we are able to connect exporters and importers to relevant parties such as customs teams and freight forwarders, and enable the convenient and real-time exchange of trade data. Meanwhile, our Technology Consulting and System Integration (“Tech Consulting and SI”) arm is helmed by Innovation Associates Consulting Sdn Bhd ("IAC") and provides a comprehensive range of IT project management services that leverage on cutting edge technologies such as artificial intelligence and big data analytics to help businesses transform, optimise and enhance their operations through Next Generation Enterprise Applications, Cloud Computing and Deployment, Consulting and Digital Transformation, and Application Development and Innovation. Lastly, our Subsea Telco arm, which consists of DNeX Telco Services Sdn Bhd ("DNeX Telco"), delivers turnkey solutions for submarine cabling engineering and offers supply, installation and maintenance support services for the regional telecommunication industry via our CS DNeX Pacific Link vessel asset that operates in Indonesian waters. The effects of the pandemic played a significant role in shaping IT priorities during FY2022, as IT department heads had to earmark larger budgets to improve their organisation’s remote working capabilities and expand their digital initiatives to enhance customer experiences in the new normal. Dagang Net successfully seized opportunities in line with the resurgence of international trade activities, as we expanded our connections to the ASEAN Single Window and provided interconnectivity to 16 free trade agreement schemes, while also magnifying our network to more than 50 private jetties. Simultaneously, IAC also benefitted from the shift towards digital priorities and made significant progress in its mission to become a top regional digital transformation player via the inception of important partnership agreements with leading regional and international industry players. The shift to global e-services also benefitted DNeX Telco, as we continued to establish our reputation as a strong regional competitor within this niche market by meeting our customers’ high expectations and providing competitive rates for our services. 89 DNeX INTEGRATED REPORT 2022
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