ASSESS AND EVALUATE OUR OPERATING CONTEXT STRENGTHENING STAKEHOLDER RELATIONSHIPS pages 48-55 We actively monitor and evaluate our operating environment to understand the context and landscape within which we are conducting our business. Global trends and issues such as COVID-19, geopolitical events, socioeconomic challenges, supply and demand disruptions arising from the external operating environment, and emerging and existing megatrends affects our ability to create value, impacting our performance and business continuity, risk management and our strategy. Stakeholders’ needs are continually evolving. We regularly engage with Key Stakeholders in order to understand their perspectives and to create transparency of our strategies and objectives, and at the same time, align and balance their expectations with our business priorities. Providing value to stakeholders affects how we are perceived. Because our success and sustainability depend on the support of our stakeholders, it is crucial for us to comprehend and pay attention to their requirements and interests because doing so will eventually affect how we implement our goals and generate value. “Material Matters” refers to issues that could, in the short, medium, or long term, have an impact on our ability to create value and the accomplishment of our plan. These issues guide how we manage risks and take advantage of available possibilities. We conduct materiality assessments to identify the issues that are crucial to our stakeholders. During our materiality review, we identified and prioritised the following matters which include: GHG Emissions M1 Workforce Management M5 Resource Management M3 Energy Management M2 Employee Health & Safety M6 Ecological Impact M4 Product Quality & Safety M7 Business Ethics M9 Community Relations M8 Business Model Resilience M10 Supply Chain Management M12 Data Privacy & Security M11 pages 158-161 pages 56-62 Our Key Stakeholders include: Customers Employees Shareholders and The Investment Community Government and Regulators Society and Communities Business Partners & Suppliers Media IDENTIFY RISKS AND OPPORTUNITIES The risks and possibilities inherent in the industries in which we operate have an influence on our value creation approach. We monitor all risks and mitigate them through comprehensive risk management. Each danger also provides an opportunity to improve our operations. Key Risks identified include: Market Geopolitics Financial Information Technology Health, Safety and Environment Human Capital Foreign Exchange IDENTIFY AND PRIORITISE OUR MATERIAL ISSUES ASSESSING OUR CONTEXT OUR INTEGRATED APPROACH TO VALUE CREATION IDENTIFY, PRIORITISE AND INTEGRATE MATERIAL MATTERS DAGANG NeXCHANGE BERHAD 36
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