ENHANCING THE EMPLOYEE EXPERIENCE Maintaining a strong human capital base is crucial to maximising our value creation potential in this new era. To this end, we undertook a comprehensive human resource transformation plan in FY2022, driven across five pillars – System, Expertise, Organisation, Leadership and Culture. Our entire human resource transformation plan is underpinned by the digitalisation of our processes. End to end, from recruitment to payroll management, digital technologies are being implemented to enhance the employee experience. These technologies will allow better access to data-driven insights across the entire employee lifecycle, empowering continuous improvement to our hiring, employee engagement and performance management practices over time. In terms of employee development, we have started work on enhancing our Talent Management and Succession Planning Framework. The framework will provide clear guidance to our subsidiaries in developing and retaining their best employees through structured and tailored needs towards building a pipeline of talent ready and future to take on leadership positions. At the same time, we have upgraded our employee benefits structure to more effectively compete in today’s highly competitive labour market. Toward this end, we have enhanced our salary structure and benefits to align more competitively to the market. We also re-structured our Performance Management System (“PMS”) that differentiates the reward for our employees based on performance. A revised Employee Share Option Scheme (“ESOS”) was introduced to drive retention of our best employees with continuous developments to help them excel in their roles and career growth in the Group. By adopting a Group-wide focus on enhancing the employee experience, we hope to further improve our employee engagement rating, which stands at 81 per cent as of the previous survey in FY2022. Moving forward, we will continue to obtain feedback from our valued workforce on a regular basis, thus ensuring an engaged workforce in a high performance culture. With our business presence now more geographically diverse than ever before, embedding a common culture is another vital area of focus. In FY2022, we increased our quantum of employee engagement activities and town halls, seeking to build stronger connections within and across teams for improved collaboration. Complemented by our training programmes, the overarching goal here is to inculcate a growth-focused, entrepreneurial mindset, in line with our core values. CHAIRMAN’S STATEMENT ENERGY 27% IT 14% TECHNOLOGY 59% REVENUE CONTRIBUTION DAGANG NeXCHANGE BERHAD 24
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