PRODUCT QUALITY & SAFETY The quality and safety of our products is central to our reputation as an organisation, and therefore to our continuing ability to create value as a business and for our stakeholders. Simply put, it is core to our Sustainability as a business, and must be managed with the utmost of precision and care. To us, product quality and safety encompasses various issues including liability, management of recalls and the use of chemicals in our products. In minimising the risk of any shortfalls arising in these areas, our companies seek international certifications relevant to their industry. For example, Dagang Net Technologies Sdn Bhd (“Dagang Net”) has obtained CMMI Maturity Level 3 certification for their services, and has put in place detailed customer and government engagement processes, conducted on a quarterly basis, to ensure high quality service delivery. In addition to Dagang Net’s certification, OGPC and SilTerra have obtained the ISO9001:2015 Quality Management System accreditation. This certifies that their processes are in line with global standards in quality management, and contributes to their aggressive international customer acquisition activities. In the future, we aspire to establish structured procedures for the reporting and management of any incidents of noncompliance related to health and safety. In FY2022, we are pleased to note that zero incidents of non-compliance related to product health and safety were recorded. DAGANG NeXCHANGE BERHAD 180 SUSTAINABILITY STATEMENT
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