SUSTAINABILITY STATEMENT The Investor Relations section offers comprehensive and up-to-date resources, including quarterly and annual financial statements, announcements, circulars, shareholder communications, annual reports, and other relevant disclosures. Through these measures, the Group seeks to strengthen accountability, foster trust, and uphold its commitment to creating sustainable, long-term value for shareholders. Customers & Products The Group is committed to delivering innovative, highquality products and services that meet the evolving needs of our customers. As an integrated engineering solutions provider, our offerings are designed and customised to address specific customer requirements and diverse industry applications. Leveraging the Group’s extensive experience and robust quality assurance practices, all products and services comply with international standards, including ISO 9001:2015 Quality Management System, ensuring consistent quality, safety, and reliability. Our engineering processes are executed in strict adherence to established quality control procedures across the service, production, and delivery value chain. We are guided by the belief that customer rights must be upheld at all times, and we remain committed to creating value-for-money solutions that strengthen long-term trust. To safeguard product integrity and compliance, the Group has established an internal Regulatory, Safety, and Quality Assurance Department. This function ensures continuous compliance with statutory and regulatory requirements, certification standards, customer specifications, and Original Equipment Manufacturer (OEM) expectations. Through this framework, we are able to achieve, sustain, and enhance quality standards critical to business continuity and long-term competitiveness. Customer engagement remains a cornerstone of our operations. We actively utilise direct channels such as meetings, emails, and phone calls to gain deeper insights into customer needs and expectations. In doing so, we ensure that our products and services remain relevant, competitive, and customer-centric. Our business priorities are centred on timely delivery, cost efficiency, and consistent quality are the key drivers in maintaining customer satisfaction and securing the Group’s competitive advantage in the marketplace. AVIATION & DEFENCE In terms of quality control, our aviation and defence operation is accredited by ISO 9001:2015 - Quality Management System in Maintenance, Repair, Overhaul, and Technical Assistance of: a) Safety and survival equipment; b) Electronics, avionic and electro-mechanical equipment; c) Aircraft ejection system; d) Auto-mechanical, crash & salvage and firefighting equipment for aerospace, marine and defence industries; e) Electro-mechanical and survival systems for special force; and f) Regulator, compressed gas cylinder and oxygen system. It must be noted that, locally, we are an Authorised Maintenance Organisation for the services and maintenance of aircraft safety and survival equipment which is certified by the Malaysian State Technical Airworthiness Authority, and also by Civil Aviation Authority Malaysia. Internationally, we are certified by Pipeline Hazardous Material Safety Agency of Department of Transport, from the United States of America as an Authorised Re-qualification Cylinder Service Station. This authorises our Group on requalification of the authorised cylinder specifications by the “hydrostatic” test method. We are also proudly certified by several private and public authorities as an OEM authorised service centre, preferred partner or supported service centre for the maintenance of aircraft ejection seats, safety equipment by Martin Baker and Survitec Aviation. ENERGY For the energy segment, we are accredited with ISO 45001:2018 – Occupational Health and Safety Management System, ISO 9001:2015 – Quality Management System as well as OHSAS 18001:2007 – The Occupational Health & Safety Management System applicable to the provision of tubular handling equipment and conductor installation services for the oil and gas industry. SUSTAINABILITY DESTINI BERHAD ANNUAL REPORT 2025 46
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