MATERIAL SUSTAINABILITYMATTERS ECONOMIC Economic scenario remains as our core element based on current global market condition. The Group has taken great level of measure to identify the critical sustainability risks and opportunities which influences the Group’s strategy and objectives. To achieve sustainable development of the marketplace, the Group endeavours to carry out activities to promote responsible practices among our shareholders and our customers where high ethical standards in the respective areas are consistently applied. Shareholders In line with good corporate governance and transparent business practices, we constantly review our policy to ensure the Group is managed effectively and ethically with adequate control mechanisms to manage risks and deliver accountability and sustainability. Good corporate governance practices translate into better business performance and create sustainable value for the Group and its stakeholders. The Board recognises the importance of communication with its shareholders and investors through general open dialogues and a planned investor relations programme which includes the AGM, where shareholders are encouraged to ask questions to the Board and Executive Management on business operations, and the financial performance and position of the Group. The programmes are also not limited to roadshows, regular analyst and fund manager briefings. These sessions are typically hosted by the Strategic Planning Department, Corporate Affairs Department and Executive Directors. The Group’s corporate website www.destinigroup.com also provide a link on investor relations where quarterly and annual financial statements, announcements, financial information, annual reports, circulars/statements to shareholders and other pertinent information are uploaded on a timely basis. Customers & Products Werecognisethatkeepingcustomerssatisfied iskeyfactor to the success of the Group’s business. For our customers, we will supply quality services and products which meet their satisfaction and expectations through continuous improvements in technology, processes and services. In order to ensure that our products are of consistent standard and quality, our management has internally established a Regulatory, Safety and Quality Assurance Department to establish, check and continuously improve our products and services in compliance with Statutory and/or Regulator bodies, Standard Certifying Agency, Customer and/or Original Equipment Manufacturer (“OEM”). This is also to ensure that we are able to achieve, sustain and continuously improve the business relevant standard that directly impacts business continuity. Engagement channels such asmeetings, emails and phone calls with our customers are fully utilised to get deeper understanding of their needs. Our business goals are to develop and sell our products and services that appeal to our customers.Wewillmaintainour competitiveadvantage by ensuring prompt delivery, price competitiveness and consistent quality. CUSTOMERS’ SATISFACTION Internationally recognised best practices and international quality accreditation Experienced management and equipped with industry knowledge, extensive technical support and comprehensive training services Prompt delivery and reliable customer service Efficient after-sales service, create an integrated and resilient workforce 43 ANNUAL REPORT 2021 • DESTINI BERHAD
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