DESTINI Annual Report 2018

Economic Shareholders Our shareholders are the ultimate owners of the Company and as such, they are entitled to timely and quality information on the Group’s financial performance and position. From time to time, Destini engages with our shareholders through open dialogues and a planned investor relations programme which includes roadshows, meetings, and regular analyst briefings. These sessions are typically hosted by the Senior Vice President of the Strategic Planning Department and Executive Directors. Apart from the Annual General Meeting where shareholders are encouraged to ask questions to the Board and Executive Management on business operations, and the financial performance and position of the Group, the Group’s corporate website at www.destinigroup.com also provide a link on investor relations where quarterly and annual financial statements, announcements, financial information, annual reports, circulars/statements to shareholders and other pertinent information are uploaded on a timely basis when available. Customer, Products and Services The Group is committed to see that not only our shareholders’ interests are taken care of but also those of our customers and suppliers. For our customers, we will supply quality services and products which meet their satisfaction and expectations through continual improvements in technology, processes and services as the casemay be. In order to ensure that our products are of consistent standard and quality, our management has internally established a Regulatory, Safety and Quality Assurance Department to establish, check and continually improve the continuity compliance as required by Statutory and/or Regulator bodies, Standard Certifying Agency, Customer and/or Original Equipment Manufacturer (“OEM”). This is also to ensure that we are able to achieve, sustain and continually improve the business relevant standard that directly impacts the business continuity. AVIATION In terms of quality control, our aviation operation is accredited by ISO 9001:2015 - Quality Management System in Maintenance, Repair, Overhaul, and Technical Assistance of: A) Safety and survival equipment; B) Electronics and electro-mechanical equipment; C) Auto-mechanical, crash & salvage and fire fighting equipment for aerospace, marine and defence industries. It must be noted that, locally, we are Approved Maintenance Organisation for the services and maintenance of aircraft and safety and survival equipment which is certified by the Malaysian State Technical Airworthiness Authority, and also by Civil Aviation Authority Malaysia (“CAAM”) for MRO activities that are governed by CAAM or Malaysian Civil Aviation Regulation. We are also certified by aviation regulators from Singapore, Thailand, India, Vietnam, Sri Lanka and China to service airlines from those countries that fly into Malaysia. CUSTOMERS’ SATISFACTION Internationally recognised best practices and international quality accreditation Experienced management and equipped with industry knowledge, extensive technical support and comprehensive training services Prompt delivery and reliable customer service Efficient after-sales service, create an integrated and resilient workforce MATERIAL SUSTAINABILITY MATTERS DESTINI BERHAD ANNUAL REPORT 2018 56