pg. 79 Sustainability Statement Integrated Annual Report 2025 SUSTAINABILITY STATEMENT STAKEHOLDER ENGAGEMENT REPORT (CONT’D) Stakeholders Tenants are essential to the REIT by generating rental income, which ensures the financial performance and continuous growth of the real estate investment fund. Engagement Platform ● Tenant satisfactory survey ● Monthly reports ● ServeDeck Complaint Management System ● Quarterly meeting Areas of Concern • Lease contracts • Keeping leased premises in good repair and condition Response • Tenants are engaged through performance evaluations conducted by the property or maintenance manager • The maintenance manager holds formal sessions with tenants to address their queries and concerns Tenants Stakeholders Service providers and suppliers ensure the smooth operation of property management, maintenance, and other essential services, supporting the overall health and sustainability of the business. Engagement Platform ● Assessment and performance reviews ● Adherence to the MACC Act and PDPA ● Procurement Guidelines Areas of Concern • Tenant Procurement Procedures • Business Practices Response • A representative from the Manager participates in supplier interviews to ensure compliance with the Manager’s ESG-related policies and regulations Service Providers and Suppliers Stakeholders The presence and engagement of customers and communities are vital, as they enhance the vibrancy and success of retail properties, leading to positive economic and social impacts in the areas we serve. Engagement Platform ● Complaint handling ● Social media such as Facebook and Instagram ● E-mail communication ● Community activities ● Foodbank/volunteer work ● ServeDeck Complaint Management System Areas of Concern • Corporate Social Responsibility (“CSR”) • Community Growth • Environmental Effects Response • Participates in local community initiatives and charitable projects • Implements environmentally sustainable practices, such as adopting energy-efficient technologies Customers and Communities
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