Sustainability Statement The REIT actively cultivates strong tenant relationships, recognizing their crucial role in our success. By anticipating and meeting evolving tenant expectations, we attract and retain high-quality tenants, enhance our market standing, and drive portfolio value growth. Efficient and responsive communication is central to our tenant engagement strategy. Al-Salām REIT prioritises the safety of tenants, contractors, and visitors through a comprehensive occupational health and safety (OHS) framework. Regular inspections, conducted by Howden Insurance Brokers, identify and mitigate potential hazards. Employees are encouraged to report incidents to the on-site Emergency Response Team (ERT), trained in firefighting, search and rescue, and first aid. The REIT also addresses workplace hazards related to material usage, storage, and handling. Health and Safety Training To ensure our employees stay current with latest OSH standards and best practices, we offer a diverse range of training programmes. These include Basic Occupational First Aid training, with courses on Cardiopulmonary Resuscitation (“CPR”) and Automated External Defibrillator (“AED”) usage, equipping our employees with essential first aid knowledge and emergency response skills. We also provide our employees with mental health awareness training. Tenants are notified via email prior to the drills. Tenant and Customer Satisfaction Occupational Health and Safety Surveys are conducted to assess and improve tenant sentiment, covering: • Cleanliness • Security • Technical Features Efficient complaint resolution ensures high tenant satisfaction • KOMTAR JBCC Feedback Mechanism: Tenants and members of the public can submit feedback and complaints using designated forms. These submissions are promptly directed to the appropriate Head of Department for investigation and resolution. The REIT endeavours to resolve all reported issues within three working days, utilising follow-up communication (email or phone) as needed. • Property-Wide Maintenance Management: The Serve Deck system is deployed across all properties to efficiently manage mechanical, electrical, and cleanliness issues. Public accessibility to this system is enhanced through the provision of QR codes for convenient reporting. • Concierge Services • Parking • Food courts • Promotions Biannual Survey Complaint Resolution Property Total No. of Complaints/Issues Received Satisfaction Survey Score (%) KOMTAR JBCC 146 95.74 Menara KOMTAR 445 94.06 Pasaraya Komuniti @ Mart Kempas 17 98.05 1 ABOUT US 65 3 SUSTAINABILITY STATEMENT 4 CORPORATE GOVERNANCE 5 OTHER INFORMATION 6 FINANCIAL STATEMENTS 2 BUSINESS OVERVIEW
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