Sustainability Statement Addressing Stakeholder Needs (Cont’d) Property, service, and maintenance managers are crucial in overseeing the efficient operation, upkeep, and value enhancement of assets. Their contributions are vital to the overall success and performance of the investment fund Engagement Platform Areas of Concern Response Monthly reporting Monthly meetings • Maintenance Overview • Senior management consistently engages in discussions with all mangers to address improvement opportunities • Maintenance Managers submit monthly updates to REIT Property, Services, Maintenance Managers Tenants are essential to the REIT by generating rental income, which ensures the financial performance and continuous growth of the real estate investment fund Engagement Platform Areas of Concern Response Tenant satisfactory survey Monthly reports Serve Deck complaint management Quarterly meeting • Lease contracts • Keeping leased premises in good repair and condition • Tenants are engaged through Performance Evaluations conducted by the Property or Maintenance Manager • The Maintenance Manager holds formal sessions with tenants to address their queries and concerns Service Providers & Suppliers Service providers and suppliers are vital, as they ensure the smooth operation of property management, maintenance, and other essential services, thereby supporting the overall health and sustainability of the business Engagement Platform Areas of Concern Response Assessment & performance reviews Adherence to the MACC Act Procurement Guidelines • Tenant Procurement Procedures • Business Practices • A representative from the Manager participates in supplier interviews to ensure compliance with the Manager’s ESG-related policies and regulations. Tenants The presence and engagement of customers and communities are vital, as they enhance the vibrancy and success of retail properties, leading to positive economic and social impacts in the areas we serve Engagement Platform Areas of Concern Response Complaint handling Social media such as Facebook & Instagram E-mail Communication Community Activities Foodbank/Volunteer Work • Corporate Social Responsibility • Community Growth • Environmental Effects • Participates in local community initiatives and charitable projects. • Implements environmentally sustainable practices, such as adopting energy-efficient technologies Customers and Communities 1 ABOUT US 51 3 SUSTAINABILITY STATEMENT 4 CORPORATE GOVERNANCE 5 OTHER INFORMATION 6 FINANCIAL STATEMENTS 2 BUSINESS OVERVIEW
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