SUSTAINABILITY STATEMENT SECTION 3 53 Al-`Aqar Healthcare REIT | Annual Report 2024 TENANT SATISFACTION Our principal tenant, Kumpulan Perubatan Johor (“KPJ”) is provided with exceptional service, effective building management and clear communication. To evaluate tenant satisfaction and improve our services, we conduct an annual Performance Evaluation Survey to assess the Property Manager’s performance. OCCUPATIONAL HEALTH AND SAFETY The safety and well-being of KPJ employees remain a top priority. As KPJ is our primary tenant, we are committed to maintaining a secure and healthy working environment, mitigating the risk of accidents, and ensuring the protection of our premises and assets. Our OSH strategy promotes a culture of accident prevention, safety and risk management, complemented by our tenants’ OSH practices. We have implemented rigorous OSHA Guidelines at our headquarters and established Emergency Response Teams at individual properties. Inspections are conducted by Health and Safety Officers (“HSO”) at each KPJ Hospital, with a designated HSO overseeing our headquarters. In this reporting year, the overall results of the Performance Evaluation were very satisfactory at an average of 86% The REIT engages with KPJ through various communication channels, deepening our understanding of their perspectives and expectations. One key platform is the biannual Property Management Meeting where the Maintenance Manager formally addresses tenants’ concerns and issues, aiming to foster a collaborative relationship. Additionally, the Maintenance Manager conducts an annual inspection and provides a detailed report to the tenants. These inspections provide constructive recommendations and ensure Al-`Aqar’s property assets are kept in optimal condition. KEY ELEMENTS MEASURED IN THE SURVEY ARE: Professionalism of the Management Team Communication Quality of Services/Documents Provided Disseminate the latest information and advancements on building management practices and improvements Provide the latest information and procedures on building management practices and requirements The report covers the following physical assets and services. • Air conditioning and ventilation • Firefighting systems • Water supply systems • Lifts • Staff and manpower • Preventive planned maintenance master programme Each hospital has an HSO to oversee • Advise management on safety issues and develop health and safety policies and procedures • Monitor and controlling safety and health in the workplace to comply with regulations and safety policy • Carry out safety inspections and internal audits and report the findings and provide suggestions to the management • Ensure preventive measures, administrative control and personal protective equipment are implemented and in used, as per guided by Hazard Identification and Risk Assessment and Risk Control • Ensure all the accidents and near misses cases been reported and the investigation been carried out • Keep records of all safety events, training and drills conducted HSO RESPONSIBILITIES STRONG SOCIAL RELATIONSHIPS
RkJQdWJsaXNoZXIy NDgzMzc=