SUSTAINABILITY STATEMENT 40 Al-`Aqar Healthcare REIT | Annual Report 2024 EMPLOYEES: Individuals employed by Al-`Aqar to manage and operate the properties within the portfolio Key Concerns • Staff performance and development • Business strategies, objectives and achievements • Staff well-being • Employee benefits Our Response • Al-`Aqar offers opportunities for career progression and skills enhancement, along with competitive benefits to attract and retain talented employees Engagement Methods Performance appraisals and career development plan Townhall Sessions Revision of salary packages Work-life balance ESSENTIAL ESG PERFORMANCE METRICS TENANTS: Tenants enhance the REIT’s financial performance through rent and significantly impact property success and reputation through their satisfaction Key Concerns • Rental agreements • Ensuring demised premises in good and tenantable repair and maintenance Our Response • Tenants are engaged through a Performance Evaluation of services facilitated by the Property or Maintenance Manager • The Maintenance Manager conducts formal engagement sessions with tenants to address their questions or concerns Engagement Methods Monthly reports Annual building audit Engagement sessions PROPERTY MANAGERS/ SERVICE MANAGERS/ MAINTENANCE MANAGERS: Property managers oversee property operations and tenant relations, service managers coordinate essential services and maintenance managers manage physical upkeep in the REIT Key Concerns • Maintenance Summary Our Response • Senior management team conducts regular discussions with all managers to address improvement issues • Maintenance Managers provide monthly updates to the REIT Engagement Methods Monthly reports Quarterly meeting Legend: Every three yers Yearly Half-yearly Quarterly Monthly Ongoing As and when required
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