Through these initiatives, GIB is redefining client-centricity and positioning itself as a leader in innovation and sustainability. We continued our transformation journey in 2023 to reinvent the business with the following strategic focus: Shifting Business Model: Transforming Business Model: Shift focus from product-centricity to cocreating value with clients and stakeholders, prioritising client needs as the core driver of all business operations. Driving Innovation: Focus on Value-based Intermediation (VBI) to ensure clients receive the most relevant solutions. Building Capacity: Empowering the ecosystem to better support our clients’ needs. 01 Aligned with our client focus, we have made significant strides in leveraging technology and innovation: Digitalisation: We have expanded our eBanker Pro platform to offer comprehensive and modern solutions, exceeding client expectations. We have also actively enabled PayNet’s latest solutions to support streamlined financial operations and improved cash collections for our clients. Supply Chain Efficiency: We have launched REVEX, a platform that automates supply chain financing processes for improved operational efficiency for programme financing. Credit Transformation: We are developing a comprehensive credit transformation platform to enhance productivity, client experience, and risk oversight. 03 Our commitment to a client-first approach is reflected in our new Target Operating Model (TOM): Solutions-Based Approach: This embodies Bank Islam’s vision of “The Bank that Advances Prosperity for All” by establishing ourselves as the one-stop solutions provider for Retail and NonRetail segments. Our Client Solutions team will be at the forefront, providing personalised experiences and partnering with clients to understand their needs and support their growth journey. Enhanced Expertise: To better serve our clients, our Product Specialists are now organised into four main business pillars i) Financing Solutions ii) Treasury & Markets and Liquidity Management iii) Investment Banking & Advisory iv) Investment Solutions through our subsidiaries, BIMB Investment and BIMB Securities Centralised Enablers: To further enhance productivity, operational efficiency, and the overall client experience, we are committed to end-to-end process improvement through: – Leveraging digital solutions for streamlined processes. – Strategic collaborations with partners to optimise efficiency. 02 Demonstrating our commitment to a broader impact, we have also achieved significant milestones in ESG and Sustainability: We surpassed the Group’s LEAP25 target by approving RM4.5 billion in green financing and assets for our Commercial and Corporate clients and being involved in distributing RM9.5 billion worth of transactions with positive ESG impacts. We launched the Ihsan Sustainability Investment Account (ISIA), the first Value-based Impact Investment, offering a unique avenue for purposeful investment in SDG-aligned financing assets with a social impact contribution through the Zakat and Sadaqa House feature. BIMB Investment further solidified our position as a sustainability leader by earning six awards at The Edge Malaysia ESG Awards, including recognition for the Makmur myWakaf Fund (MWF) and the BIMB-Arabesque Shariah-ESG AI Technology Fund (BGSEAIT). 04 IMPLEMENT TOM FOR GROUP INSTITUTIONAL BANKING 01 Enabling a ‘Leverage Model’ to create efficiencies and remove duplications across all business units and subsidiaries 02 Materialising the implementation of ‘Originate to Distribute’ business philosophy for capital efficiencies 03 Enhancing Customer Experience as the TOM will support the Client Solutions Model PRODUCT SOLUTIONS SPECIALISTS FINANCING SOLUTIONS Commercial Credit Corporate Credit Financial Institutions Group Credit MARKET SOLUTIONS Treasury & Markets Transaction Banking (Liquidity Management & Trade Business) INVESTMENT BANKING & ADVISORY Capital Markets & Advisory INVESTMENT SOLUTIONS BIMB Securities BIMB Investment Seamless Onboarding And Client Experience Management: Unified KYC & Client Servicing for All Entities Across the Group CREATION OF CLIENT SOLUTIONS MODEL Commercial Client Solutions Government & Corporate Client Solutions Financial Institutions Group Client Solutions Non-Retail Clients CENTRALISED ENABLERS & SUPPORT Strategy & Finance Legal & Transaction Management Business Operations & Governance LEVERAGE ON BIMB DIGITAL CHANNELS & DISTRIBUTION INFRASTRUCTURE Digital Channels Branches E-BANKER PRO GO BY BANK ISLAM & INTERNET BANKING BE U BY BANK ISLAM 87 1 2 3 4 5 6 7 8 9 www.bankislam.com MANAGEMENT DISCUSSION AND ANALYSIS – BUSINESS REVIEW
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