CHALLENGES & OPPORTUNITIES Deposit and Cards OVERALL GROWTH +3.6% Total Deposit & Investment Deposit Individual Deposit Non-Individual +7.9% +1.8% +7.3% Credit Card Portfolio Financial Growth: – Assets: Increased significantly by 13.7% year-on-year – Fund Based Income (FBI): +43.7% – Non-Fund-Based Income (NFBI): +30% SME Banking Awards and Recognitions: – Awarded the MUSE Creative 2023 Platinum Award for the corporate video “Doorway to Success with Bank Islam SME Banking” Market dynamics and competitive pressures Diversified customer base in professional segments Revised profit rates and introduced referral incentives Leveraged secondary markets and optimised resources PF yield increased from 5.5% in FY2022 to 6.2% by FY2023 Achieved an 80.6% acceptance rate in HFA secondary market Onboarded 1,759 REA and REN and referred 2,060 leads Digital infrastructure to meet competitive demands Upgraded digital platforms for enhanced assessments Established responsive teams for process improvements Implemented asset quality measures to minimise credit losses Successful digital engagement and process efficiency, ensuring timely customer disbursements Added 164 new Package Employers, expanding business reach Challenges Mitigation Actions Results 83 1 2 3 4 5 6 7 8 9 www.bankislam.com MANAGEMENT DISCUSSION AND ANALYSIS – BUSINESS REVIEW
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