Bank Islam Integrated Annual Report 2023

“To Become the Champion in Shariah-ESG Total Financial Solutions with Leadership in Digital Banking and Social Finance” STRATEGIC OBJECTIVES/FOCUS AREAS ENABLERS Striving to ensure the Group’s long-term sustainability while enhancing value for stakeholders. TALENT & WORKFORCE TECHNOLOGY & DIGITAL Becoming the preferred Islamic finance provider by delivering excellent service and fulfilling our corporate citizenship through active community contributions Adhering to the tenets of Shariah and upholding the principles of VBI. Fostering inclusive economic prosperity by nurturing wealth on fair and equitable terms. Ensuring customer-centricity by prioritising their needs across all facets of planning and decisionmaking processes. Spearheading in cultivating a vibrant Halal digital ecosystem, fostering customer empowerment through personalised options tailored to their preferences and needs. 61 1 2 3 4 5 6 7 8 9 www.bankislam.com MANAGEMENT DISCUSSION AND ANALYSIS – STRATEGIC REVIEW

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