KEY RISKS & CHALLENGES Risks & Challenges Mitigation Strategies Slow economic growth & postpandemic recovery • Proactively monitored our customers to detect any potential distress while providing support to those already with financial assistance requirements (such as restructuring and rescheduling) • Cautiously implemented a selective Sectoral Focus on Infrastructure/Construction, Green Energy/Power, Plantation, Healthcare, Oil & Gas, and Property Development/Real Estate • Cautiously continued to support existing manufacturing and trading companies to produce quality products and services Capturing new and retaining quality corporate customers and encouraging loyalty to BIMB against competition from other financial institutions • Strengthened the relationship of new & existing customers by providing proactive banking services & support to assist potential growth of their businesses • Introduced a client coverage initiative to targeted existing customers under the Group Institution Banking platform • Acquired new-to-bank customers via Unrated Sukuk Programme • Continued to leverage existing customers and grew deposits from our portfolio customers. • Increased participation in syndicated financing & refinancing of large exposure • Explored synergies with Lembaga Tabung Haji (TH) to increase financing exposure and other cross-selling opportunities with the TH group of companies to leverage on joint account planning initiatives • Initiated collaboration and account planning activities with BIMB Investment Management and BIMB Securities Increasing NonFund-Based Income against competition from other Financial Institutions • Focused on growing arrangement/participating fees via refinancing and syndication from other financial institutions • Encouraged collection of processing/arrangement fee for all new approvals • Explored lead roles for project and infrastructure financing deals with lucrative fee income • Explored complementary and innovative uses of non-fund-based instruments (e.g. BG-i) in structuring facilities • Championed the Bank Guarantee issuance, especially for government and local authority businesses, via a simplified programme approach with fast turnaround time • Implemented a compulsory Forex Line for all trade customers and treasury dealers to provide competitive rates and strengthen business relationships with regular visits and product briefings Rising operating costs and Division expenses • Reviewed team structures to optimise sales and execution and ensure efficient mobilisation of available manpower • Adjusted recruitment strategy to a “need-to-hire” basis to balance business needs • Implemented a multi-tasking work culture to ensure optimal staff strength and enhance skillsets • Reviewed operational procedures and processes to enhance efficiency and productivity while challenging or eliminating unnecessary processes to save costs • Reduced wastage through strict monitoring of office expenses and elimination of nonvalue-added processes while encouraging recycling to maximise resources Motivating, training and retaining good staff • Promoted Staff Career Development with job rotation across the divisions and other departments • Encouraged Ownership & Accountability by promoting values of integrity and accessibility with realistic approaches Management Discussion & Analysis Bank Islam Malaysia Berhad 87 01 05 03 07 02 06 09 04 08
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