CASH MANAGEMENT DEPOSITS AND Despite a higher average disposable income among Malaysian households, growth in the individual segment was affected by consumers' spending behaviour shifting away from non-essential items. An intensified price war in Q4 2022 added additional pressure. Nevertheless, we continued to invest in improving the customer experience with enhanced products and value-added solutions. Our efforts were recognised in April 2022, when we achieved three awards at the Malaysian ePayments Excellence Awards (MEEA). In 2022, we recorded a commendable growth of RM7.4 billion in deposits and investments, representing an 18.4% increase over the previous year. This impressive result was largely attributed to the opening of all economic sectors in Q4 2021, which bolstered the non-individual segment. Management Discussion & Analysis Bank Islam Malaysia Berhad 75 01 05 03 07 02 06 09 04 08
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