WHO WE ARE AND WHAT WE DO As the largest division within BIMB, Consumer Banking accounted for 60% of the Group’s net income in 2022. We offer a wide range of consumer banking products and services, distinguished by our status as a fully-fledged Islamic bank. The division recorded an improved market share of 4.91% in 2022, compared to 4.79% in 2021. Total assets increased by 9.3% to RM48.7 billion during the year, exceeding our growth target of 8%. CREATING STAKEHOLDER VALUE Stakeholder Expectations Value Created in 2022 Lower-income customers: • Home Financing-i with Bullet Payment • Supported customers’ acquisition of residential property with an enhanced payment plan with lower commitments and broader financial eligibility. Sustainability & Environment: • House Financing for Solar Panels • Hybrid & Electrical Vehicle (HEV) Financing • Provided the option to include solar panel purchase within the home financing/refinancing package to offer an attractive and sustainable energy solution. • Total disbursement for HEVs: 127 units totalling RM17 million. Our collaboration with four professional associations, namely the Malaysia Institute of Accountants (MIA), Malaysian Society for Occupational Safety & Health (MSOSH), Pertubuhan Arkitek Malaysia (PAM) and Persatuan Akauntan Sektor Awam (PSA), enabled us to build stronger relationships and create a more robust support system for our customers. In addition, we launched several innovative product and branding initiatives, including three new debit cards with unique features such as BIMB’s Debit Card-i with a built-in sadaqa contribution to Sadaqa House, BIMB Visa Alumni International Islamic University Malaysia Debit Card-i payWave, and BIMB Visa Alumni Universiti Teknologi MARA Debit Card-i payWave. We also celebrated the FIFA World Cup 2022 by introducing a new limited edition credit card, the BIMB Visa FIFA-themed Credit Card-i, which received a positive response from our customers. Management Discussion & Analysis Bank Islam Malaysia Berhad 71 01 05 03 07 02 06 09 04 08
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