The materiality matrix shows that while all material topics are important, some are relatively more significant based on the views of our internal and external stakeholders. Notably, majority of the top material topics are centred around governance and economic matters, while environmental and social topics are generally lower in priority, given that we have already implemented management measures for these areas. We have categorised our material matters into Economic, Environmental, Social, and Governance (EESG) domains to align with our strategic focus on making positive contributions across all aspects of value creation. For more information on our approach to each material matter, please see page 44 Economic Material Matter Definition & Scope More Information Sustainable Economic Performance Identification and management of direct and indirect economic impacts on society, including the economic value generated and distributed by an organisation, through the financial products and services in which ESG and climate-related factors were taken into consideration in growing the financial performance of the company. Page 115 Purposeful Financial Services Consideration of ESG, climate-related, and Shariah compliance in our financial services including banking and investment and introduction of products and services to promote sustainable and low carbon economy. Page 116 Customer Experience Strengthening customer experiences by providing convenient, innovative, and ethical services that suit customer needs and expectations. This includes the provision of Shariah-compliant products and services, and innovative digital banking experiences while respecting customer rights. Page 120 Collaboration & Partnerships Collaboration and partnerships with different organisations for innovative banking services, as well as organisations involved in sustainability-related services to achieve sustainability goals. Page 121 Environment Material Matter Definition & Scope More Information Energy and Climate Change Measurement of an organisation’s investment-related products or policies aims at investing or producing a specific climate-related outcome that supports businesses in transitioning towards aligning to a low-carbon economy. It also includes promoting companies in taking measures to manage climate-related opportunities and risks to increase their climate resilience in the changing climate environment as the world transitions towards a low-carbon economy. Page 122 Environmental Stewardship Responsible planning and management of environmental resources in a socially equitable, environmentally sustainable, and economically beneficial manner, including responsible use of water, and prevention of waste production through process modifications, reuse and recycling of materials used. Page 124 Integrated Report 2022 46 STRATEGIC REVIEW Material Matters
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