Bank Islam Integrated Annual Report 2022

SOCIAL AND RELATIONSHIP CAPITAL Includes our relationships with all stakeholders, including society at large. A strong reputation and positive relationships with stakeholders help built trust and gain support in driving our strategy forward. Inputs • More than 5.7 million total customers • RM13.6 million zakat obligation for financial year 2022 • 2,178 SME customers • 1,264 registered suppliers • 42 CSR programmes • 580 Bumiputera suppliers Key Constraints • The lingering impacts of COVID-19 continue to affect SMEs and other stakeholders. • Many SMEs are hesitant or reluctant to approach financial institutions for help, with some unaware of available solutions and support. Actions to Enhance Outcomes • Promote SME financing offerings, including Targeted Relief & Recovery Facility (TRRF), SME Penjana Tourism Facility (PTF), SME Automation & Digitalisation Facility (ADF) and All Economic Sectors Facility (AES) – to support its activities. • Establish strategic collaborations with government agencies and business associations to expand market outreach. • Continuously engage with SME customers through online and offline sessions, including webinars, pocket talks, exhibitions and other physical events. Outputs/Outcomes 2022 2021 No. of beneficiaries reached 31,608 >11,100 Total spent on Bumiputera businesses (RM) 35,792 54,092 Total spent on local suppliers (RM) 159,900 211,936 NPS Score 71 49 Performance By Capitals Integrated Report 2022 36

RkJQdWJsaXNoZXIy NDgzMzc=