Outlook Looking ahead to 2023, the Bank Islam Live Well Programme will remain our top priority in ensuring the health, safety and well-being of our employees, as well as supporting them in strengthening their inner resilience. Our continued focus on this programme aligns with our overall wellness strategy, which aims to improve employee engagement, reduce health-related costs and decrease absenteeism over the long term. Through the Bank Islam Live Well Programme, we will continue to offer a range of activities and resources that address physical, emotional, mental, spiritual and financial wellness, in order to help our employees achieve balance in all aspects of their lives. 3 Managing Change Fatigue While there is a high level of top leadership engagement and strong engagement among high performers and identified potentials, there is a challenge for employees at all job levels to understand and accept the bank’s five-year business strategy, LEAP25, as well as to adopt change initiatives. To address this, employees have called for more enabling technology and infrastructure to create a more conducive work environment, as well as recognition beyond pay contributions. One of the main reasons for the limited understanding of how the changes will impact the business and individual roles is due to ongoing change initiatives, which have resulted in change fatigue. Managing change fatigue is a critical component of BIMB’s ongoing change initiatives, which are aimed at achieving LEAP25 goals and strategic transformation objectives in digital, operational, and cultural excellence, now known as CODE S+. These changes continue to challenge the status quo and disrupt traditional ways of working. For example, traditional workstations were not conducive to inculcating a highly collaborative and innovative work culture in BIMB. Therefore, the bank needs to continue to increase the number of digital talents and improve its employees’ digital capabilities to meet its business strategies. 4 Health and Safety Initiatives Throughout 2022, we implemented several health and safety initiatives to strengthen our safety culture. We provided all staff with an Occupational Safety & Health (OSH) e-learning module, which was mandatory annual training. Additionally, we conducted Floor Marshal on-boarding training to ensure that our employees were prepared in case of an emergency. We also provided training in First Aid Skills, including Emergency Response Training (ERT) with the Fire & Rescue Department of Malaysia, Basic Occupational First Aid (BOFA) Training, and AED & CPR Training for Appointed Floor Marshals and First Aiders from all the Bank’s offices and branches. These initiatives were aimed at improving the health and safety of our employees and ensuring that they were equipped to respond to emergencies. 5 Overall Performance We closely track and monitor the health and safety of our employees. This year, there was a rise in health and safety incidents, which is due to more employees returning to the office after the pandemic. 2021 2022 Health & Safety Incidents 48 145 Additionally, as a testament to our efforts in managing change fatigue, we have significantly improved our Employee Engagement Index from the previous year. 2020 2021 2022 Employee Engagement Index 81% 57% 88% Sustainability Statement Bank Islam Malaysia Berhad 129 01 05 03 07 02 06 09 04 08
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