Bank Islam Integrated Annual Report 2020

As a fully matured Islamic bank of reputation, we continue to strengthen our stakeholder relationships by building trust in our ability to lend quality and leading Shariah expertise. Even as the market dynamics have changed with unprecedented disruptions due to the global pandemic, we are leveraging on our past experience and emerging opportunities by staying agile and ever improving our orientation to customers as well as products and services delivery. ƺɨɁɰɰ Ɂʍɨ ɰɽɨƃɽljǼȈƺ ɥȈȢȢƃɨɰӗ ʥlj ȃƃʤlj ȴƃǁlj ɰȈǼȶȈǹȈƺƃȶɽ ɥɨɁǼɨljɰɰ ǁljɰɥȈɽlj ȶɁʤljȢ ƺȃƃȢȢljȶǼljɰ ɥɁɰljǁ ƹʰ :ÝřŽAӸѴѼӝ Ýʍɨ ǹɁƺʍɰ ǁʍɨȈȶǼ ɽȃlj ʰljƃɨ ȃƃɰ ƹljljȶ Ɂȶ ƃƺƺljȢljɨƃɽljǁ ǁȈǼȈɽƃȢ ljȶƃƹȢljȴljȶɽ ƹʰ ʍɥɰȟȈȢȢȈȶǼ Ɂʍɨ ƺɨȈɽȈƺƃȢ ǹɨɁȶɽӸljȶǁ ljȴɥȢɁʰljljɰӗ ȴƃȈȶȢʰ ɽɁ ȴƃȈȶɽƃȈȶ Ɂʍɨ ƺʍɰɽɁȴljɨӸƺljȶɽɨȈƺ ƃɥɥɨɁƃƺȃ ɽɁ ǁljȢȈʤljɨȈȶǼ Ɂʍɨ ɰljɨʤȈƺljɰӝ ŚȃȈȢlj ʥlj ƃɨlj ɰɽȈȢȢ ljʤɁȢʤȈȶǼ Ȉȶ Ɂʍɨ ǁȈǼȈɽƃȢȈɰƃɽȈɁȶ ɰɽɨƃɽljǼȈljɰӗ ʥlj ȃƃʤlj ɰʍƺƺljɰɰǹʍȢȢʰ ǁljɥȢɁʰljǁ ȶljʥ ɽljƺȃȶɁȢɁǼȈljɰ ƃȶǁ Žě Ȉȶǹɨƃɰɽɨʍƺɽʍɨlj ƃȶǁ ƺɁȶɽȈȶʍljǁ ɽɁ ljȶȃƃȶƺlj Ɂʍɨ ǁȈǼȈɽƃȢ ƺƃɥƃƺȈɽʰӝ Ślj ɨljȴƃȈȶljǁ ɰɽljƃǁǹƃɰɽ Ɂȶ ɰljƃȴȢljɰɰ ȈȴɥȢljȴljȶɽƃɽȈɁȶ Ɂǹ Ɂʍɨ ěɨƃȶɰǹɁɨȴƃɽȈɁȶ ĀɨɁǼɨƃȴȴlj ӯѵѳѴѼ ӵ ѵѳѵѴӰӗ ʥȃȈƺȃ ȃƃɰ ƹljljȶ ɥɨljȴȈɰljǁ Ɂȶ ř9Ž ɥɨȈȶƺȈɥȢljɰ ƃȶǁ Ȉɰ ɰʍɥɥɁɨɽljǁ ƹʰ Ɂʍɨ ɰȈʯ ɰɽɨƃɽljǼȈƺ ɥȈȢȢƃɨɰӗ ȶƃȴljȢʰӗ ČʍɰɽƃȈȶƃƹȢlj ĀɨɁɰɥljɨȈɽʰӗ řƃȢʍljӸ9ƃɰljǁ :ʍȢɽʍɨljӗ :ɁȴȴʍȶȈɽʰ KȴɥɁʥljɨȴljȶɽӗ :ʍɰɽɁȴljɨӸ:ljȶɽɨȈƺȈɽʰӗ ĄljƃȢ KƺɁȶɁȴʰ ƃȶǁ AȈǼȈɽƃȢȈɰƃɽȈɁȶӝ Sustainable Prosperity Responsibly ensure business growth and sustainability and create long-term value for the stakeholders • ĀɨɁǁʍƺlj ɰɽɨɁȶǼ ǹȈȶƃȶƺȈƃȢ ɨljɰʍȢɽɰ • AȈʤljɨɰȈǹʰ ƹʍɰȈȶljɰɰ ƃȶǁ ɨljʤljȶʍlj ɰɽɨljƃȴ • Žȶƺɨljƃɰlj ɨljƃƺȃ ɽɁ ɽƃɨǼljɽljǁ ɰljǼȴljȶɽɰ ƃȶǁ ɽȃlj ʍȶǁljɨɰljɨʤljǁ • Žȶƺɨljƃɰlj ǹljljӸƹƃɰljǁ ƹʍɰȈȶljɰɰ ƃƺɽȈʤȈɽȈljɰ ɽɁ ȈȴɥɨɁʤlj ɥɨɁǹȈɽƃƹȈȢȈɽʰ ȴljɽɨȈƺɰ • ƺȃȈljʤlj ƹƃȢƃȶƺljǁ ǼɨɁʥɽȃ ʥȈɽȃ ǹɁƺʍɰ Ɂȶ ƺƃɥȈɽƃȢӸƃƺƺɨljɽȈʤlj ǹȈȶƃȶƺȈȶǼ ƃɰɰljɽɰ ƃȶǁ ɁɥɽȈȴȈɰljǁ ǹʍȶǁȈȶǼ • {ɨɁʥ ‰ƃȢƃȢ ƃȶǁ {ɨljljȶ ǹȈȶƃȶƺȈȶǼ ɥɁɨɽǹɁȢȈɁɰ Values-based Culture Aspire towards Shariah goals and principles of VBI • ŽȶɰɽȈɽʍɽȈɁȶƃȢȈɰlj ɽȃlj ě ě ʤƃȢʍljɰ • ŽȴɥȢljȴljȶɽ ƃ ȃɁȢȈɰɽȈƺ ɥljɁɥȢlj ɰɽɨƃɽljǼʰ ƃȶǁ ɁɨǼƃȶȈɰƃɽȈɁȶƃȢ ɥɨɁǼɨƃȴȴlj • ŽȴɥɨɁʤlj 9ƃȶȟӸʥȈǁlj ljȴɥȢɁʰljlj ljȶǼƃǼljȴljȶɽ ɰƺɁɨlj Customer- Centricity Actualise the principles of efficiency, competency and transparency in service delivery • Žȶƺɨljƃɰlj ƺʍɰɽɁȴljɨ ɰƃɽȈɰǹƃƺɽȈɁȶ ƃɽ ƃȢȢ ɥɁȈȶɽɰ ɽɁ ǼȢɁƹƃȢ ɰɽƃȶǁƃɨǁɰ • :ʍȢɽȈʤƃɽlj ƃ ɥɨɁƃƺɽȈʤlj ɰljɨʤȈƺlj ƺʍȢɽʍɨlj • ěɨƃȶɰǹɁɨȴ ɽȃlj ƺʍɰɽɁȴljɨ ljʯɥljɨȈljȶƺlj • AljʤljȢɁɥ ƺʍɰɽɁȴljɨӸƺljȶɽɨȈƺ ƃȶƃȢʰɽȈƺɰ Community Empowerment Become the community’s trusted and preferred Islamic retail financial service provider • KɰɽƃƹȢȈɰȃ ƃȶǁ ǼɨɁʥ ČɁƺȈƃȢ yȈȶƃȶƺlj ɥɨɁȚljƺɽɰ ɰʍƺȃ ƃɰ Čƃǁƃɧƃ ‰Ɂʍɰlj ծ Śƃɧǹ • yɁƺʍɰ Ɂȶ ƺɁȴȴʍȶȈɽʰӸƹƃɰljǁ ɥɨɁȚljƺɽɰ Real Economy Grow wealth in the economy, enlarge sustenance and share of the economic pie, together • ĀɨɁȴɁɽlj ɥɨɁǼɨƃȴȴljɰ ƃȶǁ ƺɁȢȢƃƹɁɨƃɽȈɁȶɰ ɽɁ ȴƃȟlj ȈȶɨɁƃǁɰ Ȉȶ ɽȃlj ǹɁƺʍɰ ƃɨljƃɰ • {ɨɁʥ ǹȈȶƃȶƺȈȶǼ ɥɁɨɽǹɁȢȈɁ Ȉȶ ɽȃlj ‰ƃȢƃȢ ljƺɁȶɁȴʰ • Kȶȃƃȶƺlj ǼɨɁʥɽȃ ljȶƃƹȢljɨɰ ɽȃɨɁʍǼȃ ljʯɥƃȶɰȈɁȶ Ɂǹ ɽȃlj ƹʍɰȈȶljɰɰԇ ɨljƃƺȃ ƃȶǁ ɽɁʍƺȃ ɥɁȈȶɽɰ ƃɰ ʥljȢȢ ƃɰ ȈȴɥɨɁʤljǁ ɥɨɁƺljɰɰljɰ • AljȢȈʤljɨʰ Ɂǹ ɥȢƃɽǹɁɨȴɰ ɽȃƃɽ ɥɨɁʤȈǁlj ƹʍɰȈȶljɰɰ ȈȶɰȈǼȃɽɰ ƃɰ ʥljȢȢ ƃɰ ɽɨƃȈȶȈȶǼ ǹɁɨ ɽȃlj Ȣljƃǁ ǼljȶljɨƃɽȈɁȶ Digitalisation Spearhead the development of Halal digital community and solutions • Čljljȟ :ɁɁɥljɨƃɽȈɁȶ ӵ AȈǼȈɽƃȢ ŽɰȢƃȴȈƺ yȈȶƃȶƺlj ƺƺljȢljɨƃɽɁɨ ӯAŽy Ӱ • AɨȈʤlj Aƃɽƃ ÃɁȶljɽȈɰƃɽȈɁȶ • ŽȴɥȢljȴljȶɽ ƃȶǁ ljʯɥƃȶǁ ĄɁƹɁɽȈƺ ĀɨɁƺljɰɰ ʍɽɁȴƃɽȈɁȶ ӯĄĀ Ӱ • KɰɽƃƹȢȈɰȃ ɰɽɨɁȶǼ ɥȢƃɽǹɁɨȴ ǹɁɨ :ʰƹljɨɰljƺʍɨȈɽʰ ĄljɰȈȢȈljȶƺlj ČɽɨƃɽljǼʰ ǹɁɨ ɽȃlj 9ƃȶȟ • Kȶȃƃȶƺlj ÃɁƹȈȢlj ƃȶǁ Žȶɽljɨȶljɽ 9ƃȶȟȈȶǼ • KɰɽƃƹȢȈɰȃ ƃȶ ŽɰȢƃȴȈƺ AȈǼȈɽƃȢ 9ƃȶȟ ěȃlj ěɨƃȶɰǹɁɨȴƃɽȈɁȶ ĀɨɁǼɨƃȴȴlj ljȴɥȢɁʰɰ ɽȃlj ƃƹɁʤlj ɰȈʯ ɰɽɨƃɽljǼȈƺ ɥȈȢȢƃɨɰӗ ʥȃȈƺȃ ƃȢɰɁ ȃljȢɥ ɰɽɨljȶǼɽȃljȶ ƃȶǁ ɨljȈȶǹɁɨƺlj ɽȃlj 9ƃȶȟԇɰ ɨɁȢlj ƃɰ ƃ řƃȢʍljӸ9ƃɰljǁ ŽȶɽljɨȴljǁȈƃɨʰӝ ěȃlj ȃljƃǁȢȈȶlj ¶ĀŽɰӗ ʥȃȈƺȃ ƃɨlj ljƃɨȴƃɨȟljǁ ǹɁɨ ƃƺȃȈljʤljȴljȶɽ ƹʰ ƺȢɁɰlj Ɂǹ ѵѳѵѴӗ ƃɨlj ɰʍɥɥɁɨɽljǁ ƹʰ ȈȶȶɁʤƃɽȈʤlj ƃȶǁ ǹʍɽʍɨljӸɥɨɁɁǹ ɰɁȢʍɽȈɁȶɰ ɽɁ ȈȶƺȢʍǁlj ǁȈʤljɨɰȈǹȈƺƃɽȈɁȶ ƃȶǁ ljʯɥƃȶɰȈɁȶ Ɂǹ Ɂʍɨ ɥɁɨɽǹɁȢȈɁ Ȉȶ ɨljƃȢ ƃȶǁ Ǽɨljljȶ ljƺɁȶɁȴʰӢ Ɂʍɨ ǼɨƃǁʍƃȢ ɰȃȈǹɽ ɽɁʥƃɨǁɰ ƃȶ ȈȶɽljǼɨƃɽljǁ ʥljƃȢɽȃ ȴƃȶƃǼljȴljȶɽ ƹʍɰȈȶljɰɰ ȴɁǁljȢӢ Ɂʍɨ ɥɁɰȈɽȈɁȶȈȶǼ ƃɰ ƃ ǁȈǼȈɽƃȢ ŽɰȢƃȴȈƺ ƹƃȶȟ ljɽƺӝ ěȃljɰlj ƃȢɰɁ ƺɁȶɽɨȈƹʍɽlj ɽɁ Ɂʍɨ Ǽɨljƃɽljɨ ƃɰɥȈɨƃɽȈɁȶ ƹʰ ѵѳѵѸ ɽɁ ljȴljɨǼlj ƃɰ ƃ ȢljƃǁȈȶǼ ƹƃȶȟ Ȉȶ ɁǹǹljɨȈȶǼ ɽɁɽƃȢ ČȃƃɨȈƃȃ KȶʤȈɨɁȶȴljȶɽƃȢӗ ČɁƺȈƃȢ ƃȶǁ {Ɂʤljɨȶƃȶƺlj ӯČȃƃɨȈƃȃӸKČ{Ӱ ǹȈȶƃȶƺȈƃȢ ɰɁȢʍɽȈɁȶɰӗ ʥȈɽȃ ljɰɽƃƹȢȈɰȃljǁ ȢljƃǁljɨɰȃȈɥ Ȉȶ ƹɁɽȃ ǁȈǼȈɽƃȢ ƹƃȶȟȈȶǼ ƃȶǁ ɰɁƺȈƃȢ ǹȈȶƃȶƺȈȶǼӝ Ślj ƃɨlj ƃȢɰɁ ɰɽɨȈʤȈȶǼ ɽɁ ȢljʤljɨƃǼlj Ɂȶ Ɂʍɨ ɽɨƃƺȟ ɨljƺɁɨǁ ƃȶǁ ɨljɥʍɽƃɽȈɁȶ Ɂǹ ƹljȈȶǼ ɽȃlj ɁȶȢʰ ǹʍȢȢӸǹȢljǁǼljǁ ŽɰȢƃȴȈƺ ǹȈȶƃȶƺȈƃȢ ȈȶɰɽȈɽʍɽȈɁȶ ȢȈɰɽljǁ Ȉȶ ÃƃȢƃʰɰȈƃ ɽɁ ǁljljɥljȶ Ɂʍɨ ɥljȶljɽɨƃɽȈɁȶ Ȉȶ ƺƃɥȈɽƃȢ ȴƃɨȟljɽɰ ɽȃƃɽ Ɂǹǹljɨ Ȉȴȴljȶɰlj ɁɥɥɁɨɽʍȶȈɽȈljɰ ǹɁɨ ɨljɰȈȢȈljȶɽ ƃȶǁ ȴljƃȶȈȶǼǹʍȢ ǼɨɁʥɽȃӝ STRATEGIC PILLARS KEY OBJECTIVES 58 Management Di scuss ion and Anal ys i s Value Creat ion at Bank I s lam Sus tainabi l i t y Repor t OUR STRATEGIC PERFORMANCE REVIEW STRATEGIC REVIEW