Bank Islam Integrated Annual Report 2020

40 Value Creat ion at Bank I s lam Over v iew of Bank I s lam Management Di scuss ion and Anal ys i s STAKEHOLDER ENGAGEMENT We interact with customers to better understand their needs and find the right financial solutions for them. We keep our employees informed of our strategic priorities and guiding principles, and engage with them to learn of their concerns. Employees Customers Stakeholders Topics of Relevance How We Engage Value Created Myriad of channels that include Internet banking, mobile application, call centres and branch networks Social media platforms including Facebook and Instagram Customer surveys and focus groups Webinars and online discussion forums Products and services viability and access Effectiveness of solutions in addressing needs especially during the pandemic Financial assistance in coping with tough times Quality of service delivery Solutions’ security Rollout of digital solutions Under Social & Relationship Capital ĀƃȈǁ ȴɁɨlj ɽȃƃȶ ĄÃѸӝѷ ƹȈȢȢȈɁȶ Ȉȶ ȶljʥ ɥljɨɰɁȶƃȢ ǹȈȶƃȶƺȈȶǼӗ ȴɁɨlj ɽȃƃȶ ĄÃѵӝѸ ƹȈȢȢȈɁȶ Ȉȶ ȶljʥ ȃɁȴlj ǹȈȶƃȶƺȈȶǼ ƃȶǁ ȴɁɨlj ɽȃƃȶ ĄÃѵѺѻ ȴȈȢȢȈɁȶ Ȉȶ ȶljʥ vehicle financing Offered widest ESG Funds across asset classes in Malaysia covering Global equities, Asia Pacific equities, Malaysia equities and Global Sukuk Forged a strategic partnership with SnapNPay for ease of customer transactions ĀƃȈǁ ȴɁɨlj ɽȃƃȶ ĄÃѹѷѸ ȴȈȢȢȈɁȶ Ȉȶ ljȴɥȢɁʰljlj remuneration AljȢȈʤljɨljǁ ȴɁɨlj ɽȃƃȶ ѴѵѷӗѺѸѻ ɽɨƃȈȶȈȶǼ ȃɁʍɨɰ ǹɁɨ employees :ɨljƃɽljǁ ȴɁɨlj ɽȃƃȶ Ѵѳѳ ȶljʥ ljȴɥȢɁʰȴljȶɽ opportunities ĀɨɁȴɁɽljǁ ȴɁɨlj ɽȃƃȶ ѷѳѳ ljȴɥȢɁʰljljɰ ČɥɁȶɰɁɨljǁ ȴɁɨlj ɽȃƃȶ Ѵѳ ljȴɥȢɁʰljljɰ ɽɁ ɰljƺʍɨlj new certifications in professional banking ĄljƺɁɨǁljǁ ƃȶ ljȴɥȢɁʰljlj ɨljɽljȶɽȈɁȶ ɨƃɽlj Ɂǹ ѼѺՐ Provision of a clear policy commitment on workforce diversity Career-planning and advancement Concerns on the pandemic effect on the Bank’s performance Personal development initiative for addressing work-life balance Knowledge of the Bank’s strategic direction during this volatile period Internal communication channels including the Bank’s portal and e-mail communication Digital town hall and discussion sessions with the senior management Online training and development programmes Internal activities and initiatives among the Bank’s workforce Employee engagement survey