Bank Islam Integrated Annual Report 2020

VBI REALISATION STRATEGY 01 02 04 06 03 05 REAL ECONOMY DIGITALISATION ř ¸ĩKČӳ9 ČKA CULTURE COMMUNITY EMPOWERMENT ČĩČě Ç 9¸K PROSPERITY :ĩČěÝÃKĄӳ CENTRICITY • Emphasis on strong financial results across the board • Focus on fee-based business activities and growing wholesale banking portfolio • Implementation of Integrated Wealth Management Business Model • Grow green economy portfolio with incorporation of ESG considerations • Enforce cost Management, optimisation and savings Initiatives • Agility and adaptation to new ways of working in light of current environment • Strengthening the pool of talent and leadership bench • Reinforcing risk and compliance culture • Organisational construct to deliver through widening of the workforce capability, from conceptualisation and execution of business strategies and deliverables • Create holistic development programmes for the employees in line with the new mission and vision • Inspiring new ways of business and conduct through a process of unlearning and learning again • Promote programmes and collaborations to make inroads in the focus areas • Grow financing portfolio in the Halal economy • Enhance growth enablers through expansion of the businesses’ reach and touch points as well as improved processes • Delivery of platforms that provide business insights as well as training for the lead generation • Promote proactive service culture with focus on customers’ satisfaction at all points • Transformation journey towards superior customer experience • Emphasis on all-encompassing wealth-creation solutions for retail customers • Deliver operational excellence • Develop analytics capability • Communicating with empathy, reinforcing trust and establishing credibility with customers during their challenging times • Uplift social finance nurturing through application of waqf, zakat, sadaqah and other related instruments within the financial landscape • Focus on community-based projects • Increase strategic alignment and impact of the Bank’s CSR initiatives • Emphasis on partnerships with beneficial organisations and institutions to effect positive socio-economic impact • Active digitalisation through various programmes covering channel, data governance and business growth • Enhance mobile banking proposition with GO by Bank Islam mobile app to incorporate additional functions to cater to the broadening customers’ need and segments • Strengthen the core enabler and IT infrastructure • Centre of Digital Excellence to provide novel digital banking proposition • Engaging and adopting new ways of working through deployment of new and emerging technologies With the current outlook and in light of the unprecedented event that affected the global community, we continue to focus on leading the way in the Islamic banking and financial landscape, with particular emphasis on social finance and digitalisation to advance our drive to become a digital Islamic bank of choice. 34 Value Creat ion at Bank I s lam Over v iew of Bank I s lam Management Di scuss ion and Anal ys i s REALISING VBI