Bank Islam Integrated Annual Report 2020

Vision Mission The bank that advances prosperity for all To provide solutions that deliver value 20 Over v iew of Bank I s lam Key Message Value Creat ion at Bank I s lam • We ensure customer value is central to all the decisions we make • We serve our customers with integrity, care and consideration • We aim to exceed our customers’ expectations • We adhere to our religious, moral and ethical principles • We strive to do what is right at all times in accordance with laws and regulations • We treat each other with respect and honesty • We strive to constantly improve and innovate all parts of our business • We respond and adapt quickly to possibilities • We embrace curiosity, learning and new ideas • We are self-driven and will always step up to overcome any challenges • We work as one and make things happen together • We act responsibly and with courage TAAT Values Think Customer Actwith Integrity Advance Beyond Take Charge