31 P R G H O L D I N G S B E R H A D A N N U A L R E P O R T 2 0 2 1 Stakeholder Engagement Continuous engagement with the stakeholders is important in order for the Group to develop more robust and comprehensive sustainable business strategies. Due to their considerable influence and impact on the business, the Group values the relationships with its stakeholders. High emphasis is placed on two-way communication with all stakeholders who are impacted by or have the ability to influence the business. The Group strives to continuously engage with these stakeholders to address their needs and concerns on issues related to the business operations through various channels such as but not limited to those stated below:- With regards to sustainable development, the Group believes stakeholders’ inputs are essential in shaping the roadmap and strategy to strengthen the EES management and the Group will actively engage in different platforms to communicate with the stakeholders. Stakeholder Key Areas of Concern Engagement Platform Employees • Performance and remuneration • Appraisal meetings • Training and career development • Training programmes • Talent retention • Individual development plans • Employee welfare • Circulation of internal memos • Occupational health and safety • Email communications • Employee engagement activities • Festive gatherings • Team building activities • Meetings with the management • Weekly sport activities Customers • Brand reputation • Social media • Products and services quality • Official website • Delivery schedule • Launches/Marketing Events • Customer satisfaction • Dedicated sales and marketing personnel to • Data privacy liaise with customers and to follow up with customers’ feedback Shareholders • Financial performance • Annual and quarterly reports & Investors • Business strategies and directions • Annual and quarterly results announcements • Compliance with regulations • Annual General Meeting (“AGM”) • Corporate governance and transparency • Extraordinary General Meeting (“EGM”) • Ethics and integrity • Announcements on Bursa Securities • Investor relations section of the Company’s website • Press release and coverage Regulators • Compliance with laws, regulations, guidelines • Emails/ letters & Authorities and national policies • Dialogues with the authorities • Governance compliance • Workshops and trainings organised by the • Occupational health and safety relevant regulatory authorities Vendors/ • Development of vendor and supplier • Negotiations with vendors/ suppliers Suppliers long-term relationship • Supplier periodical performance evaluation • Stable quality supply and on time delivery • New vendor evaluation and registration Media • Company Reputation • Ongoing engagement sessions and interviews • Publicity • AGM and EGM • Business performance • Press release and coverage • Press conference Sustainability Report (cont’d)
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