My EG Services Berhad Annual Report 2019

ANNUAL REPORT 2019 31 02 03 04 01 Consumers enjoy anytime, anywhere convenience: reduced travel time, avoidance of traffic jams and crowds, less cost incurred, enhanced productivity One-stop portal for multiple important services, both government and commercial Offers a wide range of benefits in line with today’s busy, modern lifestyle Model is further leveraged to bundle services together to provide greater utility to consumers. Essentially, MYEG strives to provide a convenient customer experience or journey in the consumption of its services. Customers literally have a wide range of services readily available. Consumers need only access the MYEG website through any electronic device and follow the step-by-step process to apply for relevant permits, renew licenses or access other services. Payment is made via the portal and the necessary documentation is then delivered to the doorstep via courier. By serving as a dependable and reliable “bridge” between consumers / businesses and the government via the digitisation of various essential services, MYEG offers accessibility, convenience and affordability to consumers and businesses. OUR VALUE CREATION PROCESS AND BUSINESS MODEL OUR BUSINESS