MISC Annual Report 2019

73 72 OUR VALUE CREATION STORY MISC BERHAD PEOPLE. PASSION. POSSIBILITIES ANNUAL REPORT 2019 Stakeholder Engagement An important part of sustainability is the stakeholder engagement process to facilitate open dialogue as well as effective and ongoing communication. This is to promote better understanding and collaboration to achieve the best possible outcomes. At MISC, we engage with various stakeholder groups, from industry regulators to members of the local communities, in both formal and informal settings. Hence, various methods of engagement are required to handle specific areas of interest. MISC engages with our stakeholders on a regular basis or as and when required, meeting each stakeholder group at least once a year. Material matters discussed during the various stakeholder engagements have been identified and prioritised based on their relative importance to stakeholders and their impact on MISC. The table on the right sets out our stakeholder engagement activities throughout the year. STAKEHOLDER GROUPS METHODS OF ENGAGEMENT ISSUES/TOPICS DISCUSSED DURING THE ENGAGEMENTS MATERIAL MATTERS Shareholders, investors and analysts • Monthly reports/newsletters • Analyst briefings • Board meetings • Annual General Meeting • Group and one-on-one meetings • Investors and Analysts Maritime day • Broker engagement sessions • Financial and operational performance, future plans, strategies and prospects of MISC • Business development and market outlook • Project and financial performance • Values and governance • Climate change • Diversity and inclusion Media • Interview • Press releases • Business development and opportunities • Market outlook • Project and financial performance • Business knowledge and expertise • Project and financial performance • Values and governance Customers • Customers’ appreciation events • Meetings • Conferences • Site visits • Surveys and feedback Government/ Regulatory Authorities • Meetings • Forums • Site visits Business Partners Suppliers • Meetings • Forums • Sustainability agenda of the organisation • Supply chain management Community, NGOs and the Public • Climate change • Natural resource use • Diversity and inclusion Industry Peers President/Group CEO engagement sessions 3 teleconference sessions 5 22 face-to-face sessions equity research coverage 14 analyst briefings 4 organisations attended MISC’s ‘Investors and Analysts Maritime Day’ 16 new coverage in 2019 1 • Project and financial performance • Values and governance • Skilled workforce • Natural resource use • Employee engagement • Health and safety • Diversity and inclusion • Ocean health • Climate change • Business development and market outlook • Sustainability agenda of the organisation • Competitive remuneration and employment conditions • Career development and growth opportunities • Health, safety, security and environment management • Lesson learnt from operations e.g. safety incident • Business ethics and compliance Finance providers/ lenders Employees • Bankers’ engagement events • One-on-one meetings • Financial and operational performance, future plans, strategies and prospects of MISC • Market outlook and opportunities Outcomes: Better understanding of MISC’s business performance and financial position in order to facilitate better access to debt funding for capital expenditure • Townhall • Family day • Team building day • Newsletter and alerts • Ratings Seminar, Junior and Senior Officers Management Conference • Surveys • Management walkabouts • Awareness sessions • Roadshows • Market outlook • Business development and opportunities • Business collaboration • Customers satisfaction • Service experience • Upcoming regulations affecting the business • Supply chain management • Values and governance • Skilled workforce • Customer satisfaction • Climate change • Digitalisation and innovation • Business knowledge and expertise • Health and safety Outcomes: Better appreciation of MISC’s business, strategy and performance • Audits • Events • Steering committees • Strategies to support the development of the shipping sector • New business opportunities • New regulatory requirements • Market outlook • Business development and opportunities • Business collaboration • Development of cadets and courses • Collaboration on emergency response and preparedness • Values and governance • Skilled workforce • Business knowledge and expertise • Health and safety • Meetings • Conference calls • Business partners events • Site visits • Business development and opportunities • Business collaboration • Market outlook Outcomes: Leverage on each other’s expertise and collaborate for innovative products and services • Project and financial performance • Values and governance • Skilled workforce • Business knowledge and expertise Outcomes: Alignment with our sustainability agenda in shaping a better future • Values and governance • Natural resource use • Climate change • Forums • Seminars • Workshops • Challenges in maritime industry • Emerging risks • New regulatory requirements • Availability of new technologies Outcomes: Collaborate to develop new technologies and solutions for the maritime industry • Health and safety • Climate change • Digitalisation and innovation • Diversity and inclusion • Community outreach programme • School programme • Beach cleaning • Fundraising • Blood donation • Whistleblowing channels • Community outlook • Youth development • Maritime industry education • Awareness on environment and health Outcomes: Improved societal well-being impacted by our operations • Skilled workforce • Ocean health • Values and governance Outcomes: Engaged and well-informed on MISC’s key developments Outcomes: Increase in productivity and efficiency as well as good retention rate compared to the industry average Outcomes: Increase in customers loyalty and trust Outcomes: Support the government’s agenda in promoting innovation and sustainable growth of the maritime industry as well as enhance communication with regulatory authorities

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